IT Support Pro: Grow with Our Tech Team

Pivotal Solutions; Franklin (TN); On-site; USD 48,000 - 64,000; Full time

Job summary

Pivotal Solutions in Franklin, TN is seeking an IT Support Specialist to join our team. The role focuses on implementing and supporting hardware, software, and related infrastructure, with 1–2 years of IT experience preferred. You will help staff, train end-users, and grow with the company.

Key duties include workstation setup, server and network support, issue resolution with SLAs, and documenting processes while staying current with IT trends and best practices.

Qualifications

• 2-4 year degree in Computer Science, Information Technology, or similar experience.
• 1-2 years of experience in IT Support.
• Exceptional ability to provide technical support and resolve queries.
• In-depth knowledge of computer hardware, software, and networking.
• Ability to determine IT needs and train end-users.
• Proficiency with Microsoft 365, Exchange, AD, SharePoint and Azure; virtualization platforms like Azure Virtual Desktop, Citrix, AWS.

Responsibilities

• Providing IT assistance to staff.
• Training end-users on hardware and software functionality.
• Workstation setup, configuration and end-to-end support.
• Server and network hardware install, clean-up, monitor and configuration.
• Resolving helpdesk tasks and tickets while meeting SLAs.
• Monitoring hardware, software, and system performance metrics and troubleshooting issues.
• Updating computer software, as well as upgrading hardware and systems.
• Documenting processes and performing diagnostic tests.
• Keeping track of technological advancements and trends in IT support.

Skills

IT support

End-user training

Diagnostics

Documentation

Tech trends

Education

2-4 year degree in CS/IT

Tools

Microsoft 365

Exchange

Active Directory

SharePoint

Azure

Azure Virtual Desktop

Citrix

AWS

Backup & DR platforms

ERP & EDI systems

Job description

Pivotal Solutions in Franklin, TN is seeking an IT Support Specialist to join our team. The role focuses on implementing and supporting hardware, software, and related infrastructure, with 1–2 years of IT experience preferred. You will help staff, train end-users, and grow with the company.

Key duties include workstation setup, server and network support, issue resolution with SLAs, and documenting processes while staying current with IT trends and best practices.