IT Support Technician — Frontline End-User & Hardware

TEKsystems

Youngstown (OH)

On-site

USD 29,000 - 36,000

Full time

24 hours ago

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Benefits offered by this job

Medical/Dental/Vision

401k Retirement Plan

Paid time off

Job summary

TEKsystems is seeking an IT Support Technician to provide hands-on and remote technical support for end users, covering workstations, mobile devices, and production-floor technology. You will be the primary contact for IT issues and deliver excellent service in a fast-paced environment.

Responsibilities include hardware troubleshooting, imaging and deployment, software installation, and network connectivity support.

Qualifications

Strong customer service and communication skills.
Basic understanding of computer hardware, software, and operating systems.
Ability to troubleshoot common end-user technology issues.
Willingness to learn new technologies and support processes.

Responsibilities

Respond to and resolve IT support requests via phone, email, ticketing systems, and in-person interactions.
Serve as the first point of contact for end-user technical support.
Troubleshoot and repair hardware issues involving desktops, laptops, tablets, monitors, printers, and more.
Image, configure, deploy, and refresh end-user computing devices per standards.
Set up equipment for new hires and replacement projects.
Receive, track, asset-tag, inventory, and stage hardware for deployment.
Install approved software, updates, and device drivers.
Perform basic network connectivity troubleshooting and escalate advanced issues.
Support production-floor and warehouse technology and conference room AV.
Maintain documentation of support activities and asset records.