Frontline IT Support Technician I — Enterprise Tech

Adaptive Biotechnologies Corp.; Seattle (WA); On-site; USD 37,000 - 56,000; Full time

Benefits offered by this job

equity grant

bonus eligible

Job summary

Adaptive Biotechnologies is seeking an IT Support Technician I to provide frontline end-user support across onsite and remote employees. You will troubleshoot hardware, software, mobile devices, and Microsoft 365; manage tickets; assist with workstation deployments; and help improve support documentation and processes.

The role suits someone who enjoys helping others, with a foundation in IT support, troubleshooting, and enterprise technology operations, and a willingness to learn and grow

Qualifications

• High school diploma or equivalent required.

Responsibilities

• Provide front-line technical support to employees by responding to incidents and service requests in a timely and professional manner.

Skills

Customer service mindset

Verbal and written communication

Team collaboration

Attention to detail

Basic computer hardware understanding

Troubleshooting fundamentals

Education

High school diploma or equivalent

Tools

Microsoft 365

ServiceNow ITSM

Active Directory / Entra ID

Job description

Adaptive Biotechnologies is seeking an IT Support Technician I to provide frontline end-user support across onsite and remote employees. You will troubleshoot hardware, software, mobile devices, and Microsoft 365; manage tickets; assist with workstation deployments; and help improve support documentation and processes.

The role suits someone who enjoys helping others, with a foundation in IT support, troubleshooting, and enterprise technology operations, and a willingness to learn and grow