IT Support Specialist: Helpdesk & Hardware Fixes

Teknor Apex Company; Brownsville (TN); On-site; USD 42,000 - 64,000; Full time

Job summary

Teknor Apex Company is seeking an IT Help Desk Technician to provide technical support to users. The role requires diagnosing hardware and software issues, performing minor repairs, and coordinating with vendors for service needs.

You will install and upgrade PCs, deliver remote assistance, and participate in rotating 24×7 help-desk coverage. Strong communication and confidentiality are essential as you support a dynamic user community.

Qualifications

• Associate degree or BS in Information Technology or related field.
• 2–3 years of PC experience required.
• Ability to follow procedures and adapt to multiple tasks.

Responsibilities

• Provide technical support to users onsite and remotely.
• Install and upgrade PCs and software as needed.
• Troubleshoot hardware and software problems and coordinate with vendors.
• Participate in 24×7 help-desk support on a rotating basis.
• Interact with vendors to service computer equipment and track status.
• Move and set up IT equipment for office relocations and provide basic user training.

Skills

PC hardware

PC software

Troubleshooting

Vendor coordination

Remote support

Communication

Education

Associate degree in Information Technology

Tools

CCTV systems

Telephone systems

Job description

Teknor Apex Company is seeking an IT Help Desk Technician to provide technical support to users. The role requires diagnosing hardware and software issues, performing minor repairs, and coordinating with vendors for service needs.

You will install and upgrade PCs, deliver remote assistance, and participate in rotating 24×7 help-desk coverage. Strong communication and confidentiality are essential as you support a dynamic user community.