IT Support Technician I — Frontline Windows & Endpoint Expert

Teknor Apex

Pawtucket, Northern (RI, KY)

Hybrid

USD 42,000 - 62,000

Full time

7 days ago

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Job summary

Teknor Apex in Rhode Island is seeking an IT Support Technician to provide first-line technical support for Windows workstations, laptops, mobile devices, Microsoft 365, printers, VPN, and end-user technologies. You will deploy endpoints, manage asset records, and assist with identity and access management tasks, including password resets and MFA support.

The ideal candidate has 2–3 years of service desk or desktop support experience, an associate degree in IT or related field, and relevant

Qualifications

2–3 years of Service Desk, desktop support, or related technical support experience.
Associate degree in Information Technology or related field preferred.
Relevant technical certifications (CompTIA A+, Microsoft, etc.) are a plus.

Responsibilities

Provides first-line technical support for Windows workstations, laptops, mobile devices, Microsoft 365 applications, printers, peripherals, VPN connectivity, and other end-user technologies.
Performs endpoint deployment and lifecycle management activities, including device staging, workstation deployments, hardware replacements, relocations, asset tracking, and equipment recovery.
Executes identity and access management activities, including account unlocks, password resets, MFA support.
Troubleshoots endpoint hardware, operating systems, Microsoft 365 applications, Microsoft Intune, and business application issues, resolving incidents within documented procedures and escalating complex issues as appropriate.
Maintains accurate service tickets, asset records, and technical documentation while meeting SLAs.
Creates and updates knowledge base articles, work instructions, and SOPs to improve consistency and knowledge sharing.
Identifies recurring issues and recommends improvements through standardization, documentation, automation, or endpoint management tools.
Assists with software packaging, application deployment, endpoint configuration, and deployment validation using Intune, PDQ Deploy, or other approved platforms.
Adheres to cybersecurity, asset management, and change management procedures to maintain a secure environment.
Participates in rotational on-call coverage and collaborates with Infrastructure, Network, Cybersecurity, and Application teams.