IT Support Technician - Customer Support (Spanish)

Pyramid Consulting, Inc; United States; Remote; USD 25,000 - 26,000; Part time

Job summary

Pyramid Consulting, Inc. seeks an IT Support Technician - Customer Support (Spanish) for a 06+ months contract working remotely within the U.S. The role requires light IT experience and strong Spanish language skills to assist customers with inventory setup and product support.

The position demands quick responsiveness, multitasking in a fast-paced environment, and availability during peak periods. Candidates must be able to work early hours and participate in Teams interviews if needed.

Qualifications

• HS Diploma and college background required.
• Light IT background required.
• 1 year of customer service experience required.
• Excellent communication skills.
• Computer literate; Windows knowledge (knows what a C drive is).
• Must have remote work experience.
• Flexible availability, including weekends.
• Ability to multitask in a fast-paced environment and work independently.

Responsibilities

• Provide US remote IT support to customers in Spanish.
• Resolve hardware and software issues via phone, chat, and email.
• Guide customers through inventory setup and operation of equipment.
• Record client interactions and issues in the ticketing system.
• Escalate complex questions to senior staff.
• Coordinate with internal teams to fulfill orders promptly.

Skills

Spanish Language

Technical Support

CSR

Inventory Support

Help Desk Technician

Database Entry

Education

HS Diploma

College background

Job description

Immediate need for a talented IT Support Technician - Customer Support (Spanish). This is a 06+ months contract opportunity with long-term potential and is located in U.S(Remote).

Job ID:26-26992

Pay Range: $18 - $19.05/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Equipment needed: Laptop or PC in good working condition, good internet, 2 monitors, headset must be able to support Windows 10 and be able to download software. NO MAC computers
• Hiring Notes
• Some schedule flexibility may be available.
• Peak demand occurs during the first week of January.
• Willingness to work flexible hours during peak business periods.
• Ability to work in a fast-paced, high-volume environment.
• Candidates may need to start as early as 4:00 AM during peak week.
• All candidates will participate in a Teams video interview.
• Microsoft Teams with cameras on.
• Provides assistance to customers during all phases of the inventory process.
• Assists customers with their questions about how to set-up and operate our equipment to successfully conduct their inventories.
• Coordinates internal operational activities to ensure each order/request is processed in a timely manner as agreed to with customer.
• Prepares and enters required client information/requests into department’s database to document customer interaction and resolution.
• Works under close supervision to answer questions regarding company products and services.
• Directs callers to appropriate resources
• Escalates complex questions to more senior representatives

Key Requirements and Technology Experience:

• Key Skills; Spanish Language, TECHNICAL SUPPORT REPRESENTATIVE, CSR, INVENTORY SUPPORT SPECIALIST, HELP DESK TECHNICIAN, DATABASE ENTRY.
• HS Diploma and College background REQUIRED
• Light IT background a MUST
• 1 YR. customer service experience a MUST
• Excellent communications skills.
• Computer literate; knowledge of Windows environment. (Knows what a "C" drive is)
• Worked remote previously a MUST
• Flexible availability (especially weekends) a MUST
• Must be able to multi-task in a fast-paced environment and work independently

Our client is a leading Computer hardware, manufacturing, and enterprise software Industry, and we are currently interviewing to fill this and other similar contract positions.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.