IT Support Technician

INSPYR Solutions; Arlington (VA); Remote; USD 22,000 - 31,000; Full time

Job summary

INSPYR Solutions is seeking a motivated IT Support Technician to provide remote end-user support across Windows, macOS or Linux. You will troubleshoot hardware, software, OS and connectivity issues via phone and chat, helping users stay productive while maintaining service levels.

The ideal candidate has at least 1 year in IT support, comfortable handling multiple tickets in a fast-paced environment, and uses strong communication to resolve problems.

Qualifications

• 1+ year IT support, help desk or service desk experience.
• Troubleshoot hardware, software, OS and connectivity issues.
• Experience supporting customers via a ticketing system; strong communication.

Responsibilities

• Provide technical support for Windows, macOS, and Linux systems.
• Troubleshoot laptops, desktops, POS systems, printers, and barcode scanners.
• Diagnose hardware, software, and network connectivity issues.
• Log and track incidents in the ticketing system.
• Escalate complex issues to appropriate technical teams.
• Deliver excellent customer service and minimize business disruptions.

Skills

IT support

Troubleshoot OS & hardware

Ticketing system

Customer service

Networking basics

Job description

Title: IT Support Technician
Location: Remote US
Duration: 4 months
Compensation: $19/hr
Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.
Job Summary

We are seeking a motivated and customer-focused IT Support Technician to provide remote technical support for end users and technology systems. The ideal candidate will troubleshoot hardware, software, operating system, and connectivity issues while delivering timely and effective support through phone and chat.

Key Responsibilities

• Provide technical support for Windows, macOS, and/or Linux systems.
• Troubleshoot laptops, desktops, POS systems, thermal printers, department scales, barcode scanners, handheld devices, and thin clients.
• Diagnose and resolve hardware, software, application, and network connectivity issues.
• Log, track, and document incidents and service requests in the ticketing system.
• Escalate complex issues to the appropriate technical teams.
• Deliver excellent customer service and minimize disruptions to business operations.

Required Qualifications

• 1+ year of experience in IT support, help desk, or service desk roles. Experience troubleshooting operating systems, hardware, software, and connectivity issues with a basic understanding of networking concepts and peripheral devices.
• Experience supporting customers through a ticketing system. Strong communication, customer service, and problem-solving skills.
• Ability to manage multiple support requests and work effectively in a fast-paced environment. make this make sense

Preferred Qualifications

• Preferred certifications: CompTIA A+, CompTIA Network+, Cisco CCNA, or other relevant IT certifications.
• Familiarity with Active Directory and basic user account management.

About INSPYR Solutions

Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other protected status. INSPYR Solutions complies with all applicable laws governing nondiscrimination in employment in every location in which the company has facilities.

Applicants requiring reasonable accommodation during the application or interview process should contact [e-mail] for assistance.