Field Service Technician

Pyramid Consulting, Inc

Denver (CO)

On-site

USD 26,174 - 27,552

Full time

14 days+

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Benefits offered by this job

Mileage reimbursement

Flexible schedule

Job summary

A leading IT consulting firm in Denver is seeking a Field Service Technician for a 12+ months contract opportunity. The role involves providing on-site technical support, troubleshooting hardware issues, and performing equipment installations. The ideal candidate should have 2-5 years of field service experience and strong troubleshooting skills. Compensation ranges from $19 to $20 per hour, with mileage reimbursed for work-related travel.

Qualifications

2–5 years of relevant IT or field service experience preferred.
Hands-on experience with PCs and general hardware repairs.
Familiarity with basic networking concepts (LAN/WAN).

Responsibilities

Provide on-site technical support for networking equipment.
Troubleshoot and repair hardware issues.
Conduct software updates and system checks.

Skills

Troubleshooting skills

Communication skills

Hardware repair

Customer service

Education

CompTIA A+ certification

Tools

ServiceNow

Remedy

Job description

Overview

Immediate need for a talented Field Service Technician. This is a 12+ months contract opportunity with long-term potential and is located in Denver, CO (Onsite).

Job ID: 25-88189

Base pay range: $19.00/hr - $20.00/hr

Company: Pyramid Consulting, Inc. This range is provided by Pyramid Consulting, Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Key Responsibilities

Work Schedule: Monday to Friday, 9:00 a.m. – 6:00 p.m.
On-Call Requirement: Rotating on-call schedule.
Shift Differentials: None.
Mileage: Reimbursed for all work-related travel; daily mileage varies.
Work Environment: Frequent driving between locations, with both on-site and limited remote work components.
Physical Requirements: Must be able to lift up to 35 lbs and perform installations that may require standing, bending, or kneeling.
Provide on-site technical support for networking equipment, access points, and connected systems.
Troubleshoot and repair hardware issues involving computers, printers, POS systems, and display devices.
Perform equipment installations, replacements, and preventive maintenance.
Conduct software updates, configuration, and system checks as required.
Manage work orders and document service activity in ticketing systems.
Ensure compliance with client SLAs and complete assigned tasks within required timeframes.
Plan and execute daily travel routes efficiently between assigned locations.
Maintain a professional and customer-focused demeanor while working with restaurant staff and management.
Complete required training and technical certification for account eligibility.
Participate in a rotating on-call schedule and occasional overtime.
Conversion Rate: $21.00+ per hour

Key Requirements and Technology Experience: Qualifications

2–5 years of relevant IT or field service experience preferred (training available for qualified candidates).
Strong troubleshooting and problem-solving skills for both hardware and software issues.
Hands-on experience with PCs, printers, POS systems, and general hardware repairs.
Familiarity with basic networking concepts (LAN/WAN, wireless access points, routers, switches).
Experience with ticketing systems (e.g., ServiceNow, Remedy) preferred.
Excellent communication and customer service skills with a professional approach.
Valid driver’s license and reliable transportation (mileage reimbursed).
Ability to manage time effectively and adapt to changing schedules.
CompTIA A+ certification (preferred but not required).
Experience or certifications with Lexmark, HP, Dell, or Lenovo hardware.
Hands-on experience with laser printer break-fix and hardware installation.
Completion of client-specific technical certification after hire.

Our client is a leading IT Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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