Field Service Technician

Pyramid Consulting, Inc; Tucson (AZ); On-site; USD 24,796 - 27,552; Full time

Job summary

A leading consulting firm in Tucson, AZ is seeking a Field Service Technician for a 3-month contract with long-term potential. The role involves providing on-site technical support for various systems, performing diagnostics, and ensuring compliance with service-level agreements. Ideal candidates have 2–5 years of IT experience, strong hardware repair skills, and effective communication abilities. Training provided for qualified candidates with less experience. Excellent benefits and reimbursement for travel included.

Qualifications

• 2–5 years of IT or field service experience preferred.
• Strong hands-on hardware repair experience (PCs, printers, POS systems).
• Experience with break-fix troubleshooting and ticketing systems.

Responsibilities

• Provide on-site technical support for network and wireless infrastructure.
• Perform hardware and software diagnostics and break-fix support.
• Ensure SLA compliance and maintain accurate ticket updates.

Skills

Strong communication

Problem-solving

Customer service skills

Basic networking knowledge

Hardware repair experience

Education

CompTIA A certification

Job description

Immediate need for a talented Field Service Technician. This is a 3‑month contract opportunity with long‑term potential and is located in Tucson, AZ (Onsite).

Job ID: 25-96189

Pay Range

$18.00/hr - $20.00/hr

Key Responsibilities

• Schedule: Monday–Friday, 9:00 AM – 6:00 PM (Rotating On‑Call)
• Travel: Extensive driving between assigned client locations; mileage is fully reimbursed.
• Radius: Tucson Metro area and, in some cases, Phoenix.
• Provide on‑site technical support for network and wireless infrastructure, access points, computers and POS systems, kitchen display systems, and digital boards.
• Perform hardware and software diagnostics, break‑fix support, and IMAC (Install, Move, Add, Change) tasks.
• Ensure SLA compliance and maintain accurate, detailed ticket updates in the ticketing system.
• Plan and manage efficient daily travel routes.
• Adapt quickly to changing schedules and service priorities.
• Deliver excellent customer service with clear and professional communication.
• Complete administrative and training tasks remotely as required.

Key Requirements and Technology Experience

• 2–5 years of IT or field service experience preferred
• Training provided for qualified candidates with less experience
• Strong hands‑on hardware repair experience (PCs, printers, POS systems)
• Experience with break‑fix troubleshooting and ticketing systems
• Basic networking knowledge (wired and wireless)
• Strong communication, problem‑solving, and customer service skills
• CompTIA A certification (preferred, not required)
• Experience or certification in laser printer, plotter, or formatter hardware repair
• Experience supporting OEM systems such as Dell, HP, and Lenovo
• Ability to complete required technical training and certification upon hire

If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.