Customer Support Technician

Gravity IT Resources; Boca Raton (FL); On-site; USD 30,000 - 47,000; Part time

Job summary

Gravity IT Resources is seeking a Customer Support Technician in Boca Raton to support enterprise hardware and software in an on-site setting. The role includes in-person and remote support, asset tracking, installation, configuration, remediation, and troubleshooting.

The ideal candidate will have strong problem-solving, adaptability, and communication skills, with the ability to learn new systems quickly and participate in after-hours on-call rotations.

Qualifications

• IT enterprise experience preferred.
• High school diploma or equivalent; certifications or relevant education is a plus.
• Ability to learn new systems and software quickly in a fast-paced environment.
• Strong problem-solving, critical thinking, analytical thinking, and adaptability skills.
• Ability to manage multiple priorities and work independently or in a team.
• Capable of performing in high-pressure situations with strong organizational and time-management skills.

Responsibilities

• Installs and configures computer hardware, software, systems, mobile devices, printers, and scanners.
• Assists in coordinating audiovisual setups and video conferencing support.
• Supports virtual meeting apps (MS Teams, Zoom, GoTo, etc.).
• Familiar with audiovisual equipment (Teams Rooms certified).
• Monitors and maintains computer systems using tools like Active Directory and MECM.
• Identifies and resolves hardware, software, or network problems and develops remediation plans.
• Suggests improvements to increase efficiencies with new practices, devices, or software.
• Utilizes Office 365 apps: Outlook, Excel, Word, Teams; supports Windows 10/11.
• Collaborates with IT colleagues on projects and initiatives.
• Participates in after-hours on-call rotation.
• Travels to remote locations to provide support as needed.
• Performs other duties as assigned.
• Ability to lift 50 pounds.

Skills

Customer service

Problem solving

Adaptability

Multitasking

Clear communication

Learn new systems

Education

High school diploma or equivalent

Tools

Active Directory

MECM (Microsoft Endpoint Configuration Manager)

Office 365

MS Outlook

MS Excel

MS Word

MS Teams

Windows 10/11

Job description

Job Title: Customer Support Technician

Location Requirements: On-Site

Job Type: Contract

Role Overview:
You will support all technology hardware and software systems in our enterprise environment. Provide in-person and remote technical support to our customers. Assist with asset tracking, documentation, installation, configuration, remediation, and troubleshooting of IT resources. Deliver top-tier service and support with clear communication and follow through.

Responsibilities:

• Installs and configures computer hardware, software, systems, mobile devices, printers, and scanners
• Assists in coordinating audiovisual setups and video conferencing support
• Knowledge of virtual meeting applications (MS Teams, Zoom, GoTo, etc.) preferred
• Knowledge of audiovisual equipment (Microsoft Teams Rooms certified equipment) preferred
• Monitors and maintains computer systems using tools like Active Directory and Microsoft Endpoint Configuration Manager (MECM)
• Identifies and diagnoses hardware, software, or network-related problems and develops plans to resolve, repair, or replace resources
• Recommends strategies to increase efficiencies, including implementing new practices, devices, and/or software
• Proficiency in Office 365; MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11
• Collaborates with other IT department areas on projects and initiatives
• Participates in after-hours (evening & weekend) on-call rotation
• Travels to remote locations to provide support, as needed
• Performs other duties as assigned
• Ability to lift 50 pounds

Required Qualifications:

• IT enterprise experience preferred
• High school diploma or equivalent; additional certifications or relevant education is a plus
• Ability to learn new systems and software in a fast-paced environmentStrong problem‑solving, critical and analytical thinking, and adaptability skills
• Ability to manage multiple priorities and work independently or as part of a team
• Capacity to perform in high-pressure situations, with strong organizational and time‑management skills

Equal Employment Opportunity Statement
Gravity IT Resources is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business needs.