Frontline IT Support Technician

The HT Group; Austin (TX); On-site; USD 40,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Paid time off

Opportunities for professional development

Job summary

A leading IT services company in Austin, TX is seeking a Help Desk Technician to provide first-line technical support to clients. The ideal candidate will have strong problem-solving skills and a solid understanding of Windows operating systems. This role offers a competitive salary, health insurance, and opportunities for professional development. Candidates should be able to work independently and as part of a team, and should have reliable transportation to the office.

Qualifications

• Strong understanding of Windows operating systems.
• Basic knowledge of networking concepts.
• Excellent problem-solving and troubleshooting skills.
• Ability to work independently and as part of a team.
• Reliable transportation to work in Austin office.

Responsibilities

• Provide first-line technical support to clients via phone, email, and remote desktop.
• Troubleshoot and resolve common IT issues.
• Document and track all support incidents in the ticketing system.
• Assist with user account management and password resets.
• Participate in on-call rotation for after-hours support.

Skills

Problem-solving

Communication skills

Windows operating systems

Networking concepts

MSP experience

Tools

Windows Server

Microsoft 365

Job description

A leading IT services company in Austin, TX is seeking a Help Desk Technician to provide first-line technical support to clients. The ideal candidate will have strong problem-solving skills and a solid understanding of Windows operating systems. This role offers a competitive salary, health insurance, and opportunities for professional development. Candidates should be able to work independently and as part of a team, and should have reliable transportation to the office.