IT Support Specialist II: Local Tech & Training Lead

FHLB Des Moines; United States; On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Comprehensive benefits package

Opportunities for professional growth

Job summary

A leading foodservice distributor in Houston is seeking a Specialist II to provide IT technical support including managing tickets, troubleshooting various technology devices, and ensuring compliance with software and hardware standards. The ideal candidate will have at least 5 years of experience in end user support, excellent communication skills, and a strong customer service orientation. This role includes managing enterprise support at a corporate level and assisting in training junior staff. Competitive benefits are offered.

Qualifications

• Minimum 5 years’ experience associated with end user technology support.
• Must possess excellent written and verbal communication skills.
• Availability for after hour support and weekend on-call support.

Responsibilities

• Prioritize support calls using enterprise ticketing system.
• Purchase new equipment for workstations and peripherals.
• Assist with desktop hardware relocation where required.

Skills

Technical troubleshooting

Excellent communication skills

Customer service experience

Problem solving

Proficiency in Microsoft Windows

Education

H.S. Diploma

Tools

Slack

DataDog

Grafana

Job description

A leading foodservice distributor in Houston is seeking a Specialist II to provide IT technical support including managing tickets, troubleshooting various technology devices, and ensuring compliance with software and hardware standards. The ideal candidate will have at least 5 years of experience in end user support, excellent communication skills, and a strong customer service orientation. This role includes managing enterprise support at a corporate level and assisting in training junior staff. Competitive benefits are offered.