IT Support Technician — Campus & Remote Helpdesk

South College; Washington Township (OH); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Front Loaded PTO

Tuition Assistance

Medical, Dental, Vision

401(k) – with Employer Contribution

Job summary

South College is seeking an IT Helpdesk Technician to support students and staff across campus and online environments, documenting requests and resolving technical issues.

The role requires 2+ years IT experience, proficiency with Microsoft and Apple platforms, strong communication, and the ability to manage assets and assist with AV equipment in classrooms and conference rooms. You will work in a fast-paced setting and help maintain IT policies while building relationships across departments.

Qualifications

• Associate degree in Computer Science or equivalent experience.
• 2+ years IT experience.
• Experience supporting Microsoft Office and Windows.
• Knowledge of network security and antivirus software.
• Strong communication and problem-solving skills.

Responsibilities

• Document incoming helpdesk requests using internal ticketing system.
• Install, repair and maintain desktops, laptops, and peripherals.
• Provide end-user support via remote, in-person, and phone.
• Support and enforce IT policies.
• Assist in maintaining hardware and software inventory.
• Install and support AV equipment for classrooms and auditoriums.
• Develop knowledge base documents and assist end users.

Skills

Customer-oriented

Problem solving

Interpersonal communication

Self-motivated

Team collaboration

Education

Associate degree in Computer Science

Tools

Microsoft Office

Microsoft Windows

Apple macOS

Job description

South College is seeking an IT Helpdesk Technician to support students and staff across campus and online environments, documenting requests and resolving technical issues.

The role requires 2+ years IT experience, proficiency with Microsoft and Apple platforms, strong communication, and the ability to manage assets and assist with AV equipment in classrooms and conference rooms. You will work in a fast-paced setting and help maintain IT policies while building relationships across departments.