IT Helpdesk Technician: Windows & macOS Support

South Piedmont Community College; Polkton (NC); On-site; USD 40,000 - 50,000; Full time

Job summary

South Piedmont Community College is seeking an IT Desktop Support Technician to provide first-level support for students, faculty, and staff, addressing hardware, software, and classroom technology issues. The role works under the Technology Support Manager and involves troubleshooting PCs and Macs, assisting with imaging and account setups, and documenting requests in the IT ticketing system.

Strong communication and a willingness to learn are essential, with preferred IT coursework and

Qualifications

• Basic Windows or macOS knowledge required.
• Strong customer service and communication skills.
• Willingness to learn IT procedures and follow standards.

Responsibilities

• Provide Tier 1 desktop support for Windows and macOS systems.
• Troubleshoot hardware issues (PCs, laptops, monitors, printers).
• Assist with software, OS, email, and network connectivity issues.
• Log and track requests using an IT ticketing system.
• Provide basic classroom and lab technology support.
• Assist with computer imaging, setup, and inventory.
• Communicate clearly and professionally with end users.

Skills

Windows

macOS

Customer service

Education

IT coursework

Tools

Active Directory

Ticketing system

Job description

South Piedmont Community College is seeking an IT Desktop Support Technician to provide first-level support for students, faculty, and staff, addressing hardware, software, and classroom technology issues. The role works under the Technology Support Manager and involves troubleshooting PCs and Macs, assisting with imaging and account setups, and documenting requests in the IT ticketing system.

Strong communication and a willingness to learn are essential, with preferred IT coursework and