On-Campus Desktop Technician: IT & Classroom Tech Support

CampusWorks, Inc.; Kilgore (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive pay

Full-time benefits

Professional development opportunities

Job summary

CampusWorks, Inc. seeks a Desktop Technician to deliver first/second-line support for desktop software, hardware, and classroom technology for faculty, staff, and students on campus. The role requires strong communication, diagnostic skills, and in-person troubleshooting, with occasional remote assistance.

You will deploy desktop images, manage tickets, and collaborate with IT staff to resolve issues. Minimum one year of related experience, High School diploma, and preferred IT certs are

Qualifications

• High school diploma or equivalent.
• Minimum of one year related experience in supporting PC hardware, software, peripherals, and classroom AV technology.
• Preferred IT certifications such as CompTIA ITF+, A+, Network+, Server+, MCP, etc.

Responsibilities

• Troubleshoot and repair laptops/desktops and peripherals.
• Diagnose hardware, software, network, and system issues.
• Install and troubleshoot classroom IT equipment and systems.
• Configure accounts, network connectivity, and wireless access.
• Input and manage service requests in the ticketing system; escalate as needed.
• Create and maintain knowledge base articles to help resolve issues.

Skills

Desktop troubleshooting

Office 365 / Google apps

Written communication

Explain tech concepts to non-tech

Customer service

Team collaboration

Time management

Education

High school diploma

1 year related experience

Associate or Bachelor’s in CS or related field

Tools

IT ticketing system

Knowledge base

Job description

CampusWorks, Inc. seeks a Desktop Technician to deliver first/second-line support for desktop software, hardware, and classroom technology for faculty, staff, and students on campus. The role requires strong communication, diagnostic skills, and in-person troubleshooting, with occasional remote assistance.

You will deploy desktop images, manage tickets, and collaborate with IT staff to resolve issues. Minimum one year of related experience, High School diploma, and preferred IT certs are