Part-Time IT Helpdesk Technician - College IT Support

Kids for the Future; Cedar City (UT); On-site; USD 23,000 - 32,000; Part time

Job summary

Southwest Technical College in Cedar City, UT is seeking an IT Helpdesk Technician to join the campus IT team. This part-time, non-exempt role provides first-level support to students, faculty, and staff, addressing hardware, software, and connectivity issues.

You will respond to tickets, assist with account setups and password resets, document resolutions, and escalate complex problems to senior IT staff as needed. The position emphasizes courteous, patient service and teamwork.

Qualifications

• Basic understanding of computer hardware, operating systems, and common software applications.
• Familiarity with helpdesk ticketing systems is a plus.
• Strong communication and customer service skills.
• Ability to prioritize tasks and manage time effectively.
• Willingness to learn and adapt to new technologies and processes.
• Patience and professionalism when assisting users.

Responsibilities

• Respond to helpdesk tickets, emails, and calls, providing prompt and courteous support to students, faculty, and staff.
• Troubleshoot and resolve basic technical issues related to hardware, software, peripherals, and network connectivity.
• Assist with account setups, password resets, and access requests for various college systems.
• Maintain accurate documentation of all service requests and resolutions in the helpdesk tracking system.
• Provide guidance to users on basic technology usage, such as printing, email setup, and software applications.
• Escalate unresolved or complex issues to higher-level IT staff, ensuring timely resolution and communication with users.
• Set up and maintain classroom and office technology, including computers, projectors, and audiovisual equipment.
• Collaborate with the IT team to update and maintain knowledge base articles and support resources.

Skills

IT basics

Customer service

Ticketing systems

Communication

Time management

Willingness to learn

Education

High school diploma

Job description

Southwest Technical College in Cedar City, UT is seeking an IT Helpdesk Technician to join the campus IT team. This part-time, non-exempt role provides first-level support to students, faculty, and staff, addressing hardware, software, and connectivity issues.

You will respond to tickets, assist with account setups and password resets, document resolutions, and escalate complex problems to senior IT staff as needed. The position emphasizes courteous, patient service and teamwork.