IT Support Technician

South College; Washington Township (OH); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Front Loaded PTO

Tuition Assistance

Medical, Dental, Vision

401(k) – with Employer Contribution

Job summary

South College is seeking an IT Helpdesk Technician to support students and staff across campus and online environments, documenting requests and resolving technical issues.

The role requires 2+ years IT experience, proficiency with Microsoft and Apple platforms, strong communication, and the ability to manage assets and assist with AV equipment in classrooms and conference rooms. You will work in a fast-paced setting and help maintain IT policies while building relationships across departments.

Qualifications

• Associate degree in Computer Science or equivalent experience.
• 2+ years IT experience.
• Experience supporting Microsoft Office and Windows.
• Knowledge of network security and antivirus software.
• Strong communication and problem-solving skills.

Responsibilities

• Document incoming helpdesk requests using internal ticketing system.
• Install, repair and maintain desktops, laptops, and peripherals.
• Provide end-user support via remote, in-person, and phone.
• Support and enforce IT policies.
• Assist in maintaining hardware and software inventory.
• Install and support AV equipment for classrooms and auditoriums.
• Develop knowledge base documents and assist end users.

Skills

Customer-oriented

Problem solving

Interpersonal communication

Self-motivated

Team collaboration

Education

Associate degree in Computer Science

Tools

Microsoft Office

Microsoft Windows

Apple macOS

Job description

Description

Benefits

• Front Loaded PTO
• Tuition Assistance
• Medical, Dental, Vision
• 401(k) – with Employer Contribution

South College - We are one of the nation’s fastest growing institutions of higher learning … come grow your career with us. In order to fully meet our Mission to our students, we require a diverse combination of perspectives, backgrounds, life experiences, and ideas from our faculty and staff and will provide them with an equitable and inclusive work environment -where respect and open interchange of ideas are at the heart of that culture.

20,000 Students

10 Campuses

Competency Based Education

Online

Essential Duties and Responsibilities:

• Document incoming helpdesk requests using internal ticketing system
• Install, repair and maintain desktop and laptop computers, peripherals and related systems
• Provide end user support via remote assistance, in person and telephone.
• Support and enforce company information policies and procedures.
• Provide support for Microsoft and Apple products including Laptops, desktops, MacBook and iPhone
• Assist in maintaining hardware and software inventory for asset management.
• Install and support AV equipment for classrooms, conference rooms and auditoriums
• Demonstrate broad knowledge of technology principles, practices, and procedures
• Self-manage in a way that allows flexibility to support multiple tasks at any given time
• Assist in updating support documents within knowledge management for the IT Services team, as well as end users
• End-user Account Management
• Build and maintain relationships across departments
• Complex Cognitive activities
• Advanced verbal and written communication often in stressful situations involving students or co-workers
• Fast-paced work environment requiring quick adaptation skills in a changing strategic and tactical workplace
• Other duties may be assigned

Requirements

Education

• Preferred: Associate degree in Computer Science or equivalent experience

Experience Required:

• 2+ years of overall IT experience
• 2+ years’ experience supporting Microsoft Office applications, Microsoft Windows and Apple Mac OS environment
• Knowledge of network security practices and Antivirus software
• Exceptional analytic and problem-solving skills
• Self-motivated and able to work across diverse technical and non-technical teams
• Good written, verbal and interpersonal communication skills
• Exceptional Customer-oriented attitude

Licensure

• ITIL (foundational level, but exposure to more detail than foundation is often necessary)