IT Support Specialist I - Campus Tech Troubleshooter

Jimmy Jazz; Glendale (AZ); On-site; USD 40,000 - 48,000; Full time

Job summary

Desert Heights Charter Schools seeks an IT Support Technician to provide technical and troubleshooting assistance for staff and students. You will support Windows and iOS devices, classroom technology, audiovisual systems, and network equipment to keep learning uninterrupted.

Responsibilities include diagnosing problems, remote and in-person support across two campuses, configuring devices, managing user accounts, and coordinating with vendors for maintenance.

Qualifications

• Experience providing end-user support for desktop and application software.
• General understanding of diverse technologies and devices.
• Ability to triage and prioritize tasks with clear communication.

Responsibilities

• Identifies, diagnoses, and resolves technology problems for staff and students.
• Provides on-site and remote support for two school campuses.
• Configures classroom technology and devices; manages user accounts.
• Diagnoses network or printer issues and coordinates third-party maintenance.
• Performs routine hardware checks and assists in LAN cabling tasks.
• Maintains inventory and supports IT documentation and FAQs.

Skills

Customer service

Troubleshooting

End-user support

Communication

Education

MCP or equivalent certification

Tools

Active Directory

Exchange Online

Office 365

Pearson SuccessNet

Job description

Desert Heights Charter Schools seeks an IT Support Technician to provide technical and troubleshooting assistance for staff and students. You will support Windows and iOS devices, classroom technology, audiovisual systems, and network equipment to keep learning uninterrupted.

Responsibilities include diagnosing problems, remote and in-person support across two campuses, configuring devices, managing user accounts, and coordinating with vendors for maintenance.