IT Support Technician

South College of North Carolina, Inc; Mission (KS); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Front Loaded PTO

Tuition Assistance

Medical Insurance

401(k) with Employer Contribution

Job summary

South College of North Carolina, Inc is seeking an IT Helpdesk specialist to document requests, install and maintain desktops, and provide end-user support via remote, in-person and phone channels.

You will support Windows and macOS environments, manage asset inventory, and assist with AV setups in classrooms and conference spaces. Strong communication and customer service skills required.

Qualifications

• 2+ years of overall IT experience.
• 2+ years’ experience supporting Microsoft Office applications, Microsoft Windows and Apple Mac OS environment.
• Knowledge of network security practices and Antivirus software.
• Exceptional analytic and problem-solving skills.
• Self-motivated and able to work across diverse technical and non-technical teams.
• Good written, verbal and interpersonal communication skills.
• Exceptional Customer-oriented attitude.

Responsibilities

• Document incoming helpdesk requests using internal ticketing system.
• Install, repair and maintain desktop and laptop computers, peripherals and related systems.
• Provide end user support via remote assistance, in person and telephone.
• Support and enforce company information policies and procedures.
• Provide support for Microsoft and Apple products including Laptops, desktops, MacBook and iPhone.
• Assist in maintaining hardware and software inventory for asset management.
• Install and support AV equipment for classrooms, conference rooms and auditoriums.
• Demonstrate broad knowledge of technology principles, practices, and procedures.
• Self-manage in a way that allows flexibility to support multiple tasks at any given time.
• Assist in updating support documents within knowledge management for the IT Services team, as well as end users.
• End-user Account Management
• Build and maintain relationships across departments
• Complex Cognitive activities
• Advanced verbal and written communication often in stressful situations involving students or co-workers
• Fast-paced work environment requiring quick adaptation skills in a changing strategic and tactical workplace
• Other duties may be assigned

Skills

End-user Support

Remote Assistance

Customer Service

Communication

Education

Associate degree in Computer Science or equivalent experience

Tools

Ticketing System

Microsoft Office

Windows

macOS

Job description

Benefits

• Front Loaded PTO
• Tuition Assistance
• Medical, Dental, Vision
• 401(k) – with Employer Contribution

Essential Duties and Responsibilities

• Document incoming helpdesk requests using internal ticketing system
• Install, repair and maintain desktop and laptop computers, peripherals and related systems
• Provide end user support via remote assistance, in person and telephone.
• Support and enforce company information policies and procedures.
• Provide support for Microsoft and Apple products including Laptops, desktops, MacBook and iPhone
• Assist in maintaining hardware and software inventory for asset management.
• Install and support AV equipment for classrooms, conference rooms and auditoriums
• Demonstrate broad knowledge of technology principles, practices, and procedures
• Self-manage in a way that allows flexibility to support multiple tasks at any given time
• Assist in updating support documents within knowledge management for the IT Services team, as well as end users
• End-user Account Management
• Build and maintain relationships across departments
• Complex Cognitive activities
• Advanced verbal and written communication often in stressful situations involving students or co-workers
• Fast-paced work environment requiring quick adaptation skills in a changing strategic and tactical workplace
• Other duties may be assigned

Requirements

Education

• Preferred: Associate degree in Computer Science or equivalent experience

Experience Required

• 2+ years of overall IT experience
• 2+ years’ experience supporting Microsoft Office applications, Microsoft Windows and Apple Mac OS environment
• Knowledge of network security practices and Antivirus software
• Exceptional analytic and problem-solving skills
• Self-motivated and able to work across diverse technical and non-technical teams
• Good written, verbal and interpersonal communication skills
• Exceptional Customer-oriented attitude

Licensure

• ITIL (foundational level, but exposure to more detail than foundation is often necessary)