IT Support Specialist: Windows & End-User Tech

Larson-Manufacturing; Brookings (SD); On-site; USD 40,000 - 66,000; Full time

Benefits offered by this job

Health plans

401(k) company match

Flexible time off

Adoption benefits

Product discounts

ERG programs

Job summary

Fortune Brands Innovations is seeking an IT Technical Support Agent to assist users, troubleshoot desktop hardware and software, and provide on-site end-user support for level 2 infrastructure issues. This role requires strong analytical and communication skills and a customer-first mindset.

Responsibilities include resolving tickets, deploying hardware, imaging devices, and supporting our manufacturing IT hardware.

Qualifications

• Associate degree in IT/IS or related discipline.
• 2+ years in service/desktop support.
• 2+ years of customer service experience.

Responsibilities

• Resolve IT service desk tickets and document knowledge articles.
• Provide desktop hardware and mobile device support on-site and remotely as needed.
• Assist with desktop deployments and imaging activities.

Skills

Windows desktop support

Active Directory

Troubleshooting

Hardware repair

Windows 11

ITIL

ServiceNow

Customer service

Communication

Education

Associate degree in IT/IS

Tools

ServiceNow

Active Directory

Job description

Fortune Brands Innovations is seeking an IT Technical Support Agent to assist users, troubleshoot desktop hardware and software, and provide on-site end-user support for level 2 infrastructure issues. This role requires strong analytical and communication skills and a customer-first mindset.

Responsibilities include resolving tickets, deploying hardware, imaging devices, and supporting our manufacturing IT hardware.