IT Support Technician – Desktop & Windows 11

Fortune Brands; Brookings (SD); On-site; USD 40,000 - 66,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Product discounts

Flexible time off

Adoption benefits

Job summary

Fortune Brands Innovations is seeking an IT Technical Support Agent to support key infrastructure, troubleshoot desktop hardware/software, and assist end users with level 2 infrastructure issues. You will document tickets, publish knowledge articles, and collaborate with vendors and the MSP team.

Responsibilities include desktop deployments, imaging, and hardware support for manufacturing and distribution environments, including handhelds and printers.

Qualifications

• Minimum of Associates Degree in IT/IS related discipline.
• 2+ years of work experience in service desk support and desktop support.
• 2+ years of IT Desktop and Device problem solving experience.
• 2+ years of customer service experience.

Responsibilities

• Resolve IT service desk tickets/issues in a timely matter including documenting and creating knowledge articles
• Provide support at the desktop, troubleshooting, installing hardware and mobile devices both in person and to our remote users
• Assist with IT desktop deployments and computer imaging activities.
• Support our Manufacturing and Distribution IT related hardware, including handhelds, barcode readers, printers and scanners.
• Work closely with our Managed Services team on Windows 11 operating system devices in diagnosing issues.
• Provide resolution of issues typically received in our IT ticketing system, including triaging issues, and if needed, escalating to other technical resources to solve.
• Publish knowledge base articles for users to provide self-service support, as well as for training and reference by other IT members
• Ability to work with IT vendors as needed, to solve problems

Skills

Windows desktops

IT service desk

Customer service

Troubleshooting

Windows 11

Knowledge base

Education

Associates Degree in IT/IS

Tools

ServiceNow

Active Directory

Ticketing systems

Printer hardware

Job description

Fortune Brands Innovations is seeking an IT Technical Support Agent to support key infrastructure, troubleshoot desktop hardware/software, and assist end users with level 2 infrastructure issues. You will document tickets, publish knowledge articles, and collaborate with vendors and the MSP team.

Responsibilities include desktop deployments, imaging, and hardware support for manufacturing and distribution environments, including handhelds and printers.