IT Support Specialist

Flare energy services; Houston (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

Flare energy services in Houston seeks an IT Support Specialist to provide end-user technical support, troubleshoot hardware and software, and maintain IT infrastructure. You will handle help desk tickets, assist users with applications, OS, and peripherals, and ensure systems run smoothly.

You will document procedures, contribute to knowledge base updates, train users on new technologies, monitor network performance and security, and participate in IT projects.

Qualifications

• Strong problem-solving skills.
• Excellent communication abilities.
• Commitment to providing exceptional customer service.
• Familiarity with operating systems, networking concepts, and IT support tools.

Responsibilities

• Respond to help desk tickets and resolve technical issues in a timely manner.
• Assist users with software applications, operating systems, and hardware problems.
• Install, configure, and maintain computer systems and peripherals.
• Conduct regular system maintenance and updates to ensure optimal performance.
• Collaborate with IT team members to implement new technologies and improve existing systems.
• Document technical procedures and maintain an up-to-date knowledge base.
• Provide training and support to users on new technologies and best practices.
• Monitor network performance and security, identifying potential vulnerabilities.
• Participate in IT projects and initiatives as needed.

Job description

We are seeking a knowledgeable and customer-focused IT Support Specialist to join our team. The ideal candidate will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and maintaining IT infrastructure. Key responsibilities include:

• Responding to help desk tickets and resolving technical issues in a timely manner.
• Assisting users with software applications, operating systems, and hardware problems.
• Installing, configuring, and maintaining computer systems and peripherals.
• Conducting regular system maintenance and updates to ensure optimal performance.
• Collaborating with other IT team members to implement new technologies and improve existing systems.
• Documenting technical procedures and maintaining an up-to-date knowledge base.
• Providing training and support to users on new technologies and best practices.
• Monitoring network performance and security, identifying potential vulnerabilities.
• Participating in IT projects and initiatives as needed.

The successful candidate will possess strong problem-solving skills, excellent communication abilities, and a commitment to providing exceptional customer service. Familiarity with various operating systems, networking concepts, and IT support tools is essential.