IT Support Specialist (Tier II) - Growth & Training

Sunbelt Rentals, Inc.; Hawaii; On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health, Dental and Vision plans

401(k) Match

Volunteer time off

Disability insurance

Tuition Reimbursement

Job summary

Sunbelt Rentals, Inc. is seeking a Technology Support Technician. The role focuses on providing end-user support, resolving technical issues, and escalating where needed. You will work with a team to maintain and improve customer support systems.

Applicants should have 2+ years in a similar role, knowledge of AS/400 systems, and strong communication skills. Company offers competitive benefits and on-the-job training.

Qualifications

• 2+ years demonstrated effectiveness in a similar role.
• Knowledge of AS/400 systems.
• Excellent verbal and written communication skills.
• Degree in computer science or related field preferred, but not required.

Responsibilities

• Provides end-user support for a variety of issues and resolves technical problems.
• Responds to phone, email, and personnel requests for technical support.
• Documents, tracks, and monitors problems to ensure timely resolution.
• Provides 2nd level (Tier II) support to other helpdesk technicians.
• Self-motivated to identify and solve customer problems and improve service.

Skills

Verbal communication

AS/400 knowledge

PC hardware/software

Customer support

Education

Degree in computer science or related field

Job description

Sunbelt Rentals, Inc. is seeking a Technology Support Technician. The role focuses on providing end-user support, resolving technical issues, and escalating where needed. You will work with a team to maintain and improve customer support systems.

Applicants should have 2+ years in a similar role, knowledge of AS/400 systems, and strong communication skills. Company offers competitive benefits and on-the-job training.