IT Helpdesk Technician - Tier II Support & Growth

Sunbelt Rentals, Inc.; Houston (TX); Presencial; USD 29.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental & Vision plans

401(k) match

Disability insurance

Tuition reimbursement options

EAP

Descripción de la vacante

Sunbelt Rentals, Inc. is seeking an IT Helpdesk Technician to provide direct technical support to end users via phone, email, walk-up and web on IT systems including AS/400, Email, PC networks and Microsoft Office.

In this Tier II role you will troubleshoot issues, document actions, and assist fellow technicians while collaborating with cross-functional teams. Strong communication and proactive problem-solving are essential in a fast-paced, service-oriented environment.

Formación

• 2+ years demonstrated effectiveness in a similar role.
• Degree in computer science or related field (preferred, but not required).
• Knowledge of AS/400 systems.
• Excellent verbal and written communication skills.

Responsabilidades

• Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
• Responds to telephone calls, email and personnel requests for technical support.
• Documents, tracks and monitors the problem to ensure a timely resolution.
• Provide as 2nd level (Tier II) support to other helpdesk technicians.
• Works with other department team members to insure good cross communication and cross training.

Conocimientos

Customer support

Troubleshooting

Communication skills

Educación

Degree in Computer Science or related field

Herramientas

AS/400 systems

PC hardware

PC software (Office)

Descripción del empleo

Sunbelt Rentals, Inc. is seeking an IT Helpdesk Technician to provide direct technical support to end users via phone, email, walk-up and web on IT systems including AS/400, Email, PC networks and Microsoft Office.

In this Tier II role you will troubleshoot issues, document actions, and assist fellow technicians while collaborating with cross-functional teams. Strong communication and proactive problem-solving are essential in a fast-paced, service-oriented environment.