Tier II IT Support Specialist

Robertson, Anschutz, Schneid, Crane & Partners, PLLC; Boca Raton (FL); On-site; USD 52,000 - 76,000; Full time

Job summary

Robertson, Anschutz, Schneid, Crane & Partners, PLLC seeks an experienced IT professional for its Headquarters Helpdesk team. The Tier II Technician provides escalated support, configures desktops and laptops, and manages AD, printers, and VOIP systems. Strong imaging, deployment, and project mgmt skills are required.

A 2+ year track record in IT support is essential. The role emphasizes uptime, end-user service, and involvement in IT projects, with opportunities for growth and professional

Qualifications

• Minimum of 2 years of IT support experience.
• Strong experience with Active Directory administration.
• Experience managing and troubleshooting printers.
• Solid hardware and software troubleshooting skills.
• Familiarity with IP phone systems and VOIP.
• Experience in computer imaging and deployment.
• Project management skills and ability to handle multiple tasks.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide advanced troubleshooting for escalated Tier I issues.
• Configure, deploy, troubleshoot, and repair desktops, laptops, and tablets (Windows and macOS).
• Manage Active Directory accounts, group policies, and permissions.
• Install, configure, and maintain office printers and multifunction devices; troubleshoot printing issues.
• Manage VOIP phone systems, including user setup and removal.
• Respond to tickets promptly with timely updates and resolutions.
• Prioritize workload to meet service levels and deadlines.
• Take ownership of tasks and incidents, driving to completion with minimal supervision.
• Escalate complex issues with clear documentation to appropriate resources.
• Collaborate with IT and cross-functional teams to support operations.
• Contribute to technology projects from planning to execution.
• Create and maintain IT documentation, guides, and best practices.
• Identify issues/opportunities for improvement and take initiative.
• Pursue ongoing technical development through training and certifications.

Skills

Active Directory

Printer management

Hardware troubleshooting

Software troubleshooting

IP phone systems

Computer imaging & deployment

Project management

VOIP systems

Communication

Education

Bachelor's degree in Information Technology or related field

CompTIA A+

CompTIA Network+

ITIL Foundation

CompTIA Security+

Microsoft Azure Fundamentals

Tools

Windows OS

macOS

Job description

Robertson, Anschutz, Schneid, Crane & Partners, PLLC seeks an experienced IT professional for its Headquarters Helpdesk team. The Tier II Technician provides escalated support, configures desktops and laptops, and manages AD, printers, and VOIP systems. Strong imaging, deployment, and project mgmt skills are required.

A 2+ year track record in IT support is essential. The role emphasizes uptime, end-user service, and involvement in IT projects, with opportunities for growth and professional