IT Helpdesk Technician - Tier II Support

Sunbelt Rentals, Inc.; East Honolulu (HI); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health, Dental and Vision plans

Short-term and long-term disability

Accident, Life and Travel insurance

Tuition Reimbursement Options

Employee Assistance Program (EAP)

Length of Service Awards

Vacation and holidays

Inclusion day

Job summary

Sunbelt Rentals, Inc. is seeking an IT Helpdesk Technician to deliver direct technical support to end users via phone, email, walk-up and web on all IT systems, including Wynne Rental-man, AS/400, Email, PC Network systems, Microsoft Office products, Printing, Scanning, Faxing, basic computer hardware systems, and web systems.

The role also serves as Tier II support and provides assistance to Level I helpdesk technicians, with responsibilities to document, track and resolve issues and to

Qualifications

• Degree in computer science or related field (preferred).
• Excellent knowledge of PC based hardware and software systems.
• Experience in IT helpdesk or Tier II support is a plus.

Responsibilities

• Documents, tracks and monitors the problem to ensure a timely resolution.
• Provide as 2nd level (Tier II) support to other helpdesk technicians.
• Self-motivated to identify and solve customer problems and to improve the service delivered by the CMIS department.
• Takes on added responsibilities to manage and administer customer support systems and departmental systems.
• Works with other department team members to insure good cross communication and cross training.

Skills

PC hardware

Software support

Technical troubleshooting

Education

Degree in computer science or related field

Tools

AS/400 system

Microsoft Office

PC Network systems

Job description

Sunbelt Rentals, Inc. is seeking an IT Helpdesk Technician to deliver direct technical support to end users via phone, email, walk-up and web on all IT systems, including Wynne Rental-man, AS/400, Email, PC Network systems, Microsoft Office products, Printing, Scanning, Faxing, basic computer hardware systems, and web systems.

The role also serves as Tier II support and provides assistance to Level I helpdesk technicians, with responsibilities to document, track and resolve issues and to