IT Helpdesk Technician: Tier II Support & Growth

Sunbelt Rentals; Honolulu (HI); Presencial; USD 29.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, Dental and Vision plans

401(k) Match

Volunteer time off

Disability insurance (short & long)

Life and travel insurance

Tuition reimbursement

EAP

Length of service awards

Descripción de la vacante

Sunbelt Rentals is seeking an IT Helpdesk Technician to provide direct technical support to end users via phone, email, walk-up, and web across IT systems. You will act as Tier II support and assist Tier I technicians, helping to resolve a wide range of hardware, software, and network issues.

The role offers growth, teamwork, and hands-on training within a well-established national company. Competitive pay and a comprehensive benefits package accompany this position.

Formación

• 2+ years demonstrated effectiveness in a similar role.
• Degree in computer science or related field (preferred, but not required).
• Knowledge of AS/400 systems.
• Excellent knowledge of PC based hardware and software systems.
• Excellent verbal and written communication skills.

Responsabilidades

• Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
• Responds to telephone calls, email and personnel requests for technical support.
• Documents, tracks and monitors the problem to ensure a timely resolution.
• Provide as 2nd level (Tier II) support to other helpdesk technicians.
• Takes on added responsibilities to manage and administer customer support systems and departmental systems.

Conocimientos

IT support

AS/400 knowledge

PC hardware

Communication skills

Helpdesk experience

Educación

Computer science degree

Descripción del empleo

Sunbelt Rentals is seeking an IT Helpdesk Technician to provide direct technical support to end users via phone, email, walk-up, and web across IT systems. You will act as Tier II support and assist Tier I technicians, helping to resolve a wide range of hardware, software, and network issues.

The role offers growth, teamwork, and hands-on training within a well-established national company. Competitive pay and a comprehensive benefits package accompany this position.