IT Service Technician (Tier 1) – Onsite & Remote Support

All Information Services, Inc.; Oakbrook Terrace (IL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Retirement savings options

Job summary

All Information Services, Inc. is seeking a motivated IT Help Desk specialist to support end users in a Tier 1 capacity. You will diagnose and resolve common Windows, MS 365, and AD issues, document actions, and communicate clearly with clients to set expectations.

This role requires strong customer service skills, the ability to multitask, and willingness to participate in after-hours rotation and on-site travel to client sites in Oakbrook Terrace, IL. A valid driver's license is preferred.

Qualifications

• 1+ years in IT support or help desk.
• Windows, Microsoft 365, and Active Directory knowledge.
• Strong communication and customer service skills.

Responsibilities

• Own resolution of Tier 1 end-user service issues.
• Communicate with clients to set expectations and timelines.
• Document work clearly and thoroughly.
• Escalate when needed and follow defined processes.
• Support password resets, MFA, and onboarding/offboarding tasks.
• Assist with device issues and VPN/DNS connectivity.
• Participate in After Hours Support rotation.
• On-site travel with valid driver's license.

Skills

End-user support

Active Directory

Microsoft 365

Networking basics

Troubleshooting

Communication

Education

Associate degree

Tools

Ticketing systems

RMM/PSA tools

VPN troubleshooting

Job description

All Information Services, Inc. is seeking a motivated IT Help Desk specialist to support end users in a Tier 1 capacity. You will diagnose and resolve common Windows, MS 365, and AD issues, document actions, and communicate clearly with clients to set expectations.

This role requires strong customer service skills, the ability to multitask, and willingness to participate in after-hours rotation and on-site travel to client sites in Oakbrook Terrace, IL. A valid driver's license is preferred.