IT Support Specialist — Remote/Onsite Help Desk

New Charter Technologies, LLC; United States; Hybrid; USD 28,000 - 41,000; Full time

Benefits offered by this job

Generous PTO

401k

Health insurance

Disability insurance

Life insurance

Company car

Other benefits

Job summary

New Charter Technologies, LLC is seeking an IT Support Specialist to join our team in providing Level 1–2 remote and onsite technical support. The role emphasizes strong customer service, ticket management, and documentation across Microsoft platforms, basic networking, and hardware peripherals.

The ideal candidate has 1+ years in help desk, a tech-related degree, and willingness to grow within a supportive IT services environment that serves clients across North America.

Qualifications

• 1+ years in IT help desk or desktop support
• Experience troubleshooting Microsoft platforms (Office 365, AD, Windows)
• Knowledge of TCP/IP, DNS, DHCP, LAN/WAN basics
• Experience installing and maintaining peripherals (scanners, printers)
• Experience diagnosing hardware issues
• Understanding of IT security practices (virus remediation, firewalls)
• Basic Mac OS and iOS troubleshooting is a plus
• Demonstrated ability to quickly learn and support business apps
• 1-3 years of customer service experience
• Associates or Bachelors in tech field

Responsibilities

• Provide Level 1 and Level 2 remote and onsite support to clients.
• Maintain ticket queues and client documentation.
• Communicate updates to users on trouble tickets.
• Work within a team structure to resolve issues.
• Maintain up-to-date records of work performed on tickets.
• Ensure high levels of customer satisfaction.
• Support business-class hardware/software.
• Learn and support various business applications.
• Support Windows Server environments and virtualization when needed.

Skills

Customer service

Remote and onsite support

Windows troubleshooting

Networking basics

Printer/scanner maintenance

IT security awareness

Mac/iOS troubleshooting

Adaptability

Teamwork

Education

Associate or Bachelor's degree in technology

Job description

New Charter Technologies, LLC is seeking an IT Support Specialist to join our team in providing Level 1–2 remote and onsite technical support. The role emphasizes strong customer service, ticket management, and documentation across Microsoft platforms, basic networking, and hardware peripherals.

The ideal candidate has 1+ years in help desk, a tech-related degree, and willingness to grow within a supportive IT services environment that serves clients across North America.