IT Support Specialist

New Charter Technologies, LLC; Paducah (KY); Hybrid; USD 30,000 - 41,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Responsible Time Off (RTO)

Job summary

New Charter Technologies, LLC is seeking an IT Support Specialist to deliver Level 1–2 remote and on-site support in a client-focused environment. You’ll troubleshoot Microsoft platforms, assist with networking concepts, and maintain thorough ticket documentation.

The role requires 2+ years in IT help desk or related education, plus a strong commitment to customer service and ongoing learning in security practices. Office 365 and AD experience are essential.

Qualifications

• 2+ years experience in an IT help desk or desktop support environment or equivalent educational experience
• Experience troubleshooting Microsoft platforms (Office 365, Active Directory, Windows Desktop/Server)
• Basic networking knowledge (TCP/IP, DNS, DHCP, LAN/WAN)
• Experience diagnosing hardware issues, running diagnostics
• Understanding of IT security practices (virus remediation, firewalls, phishing)
• Basic Apple/macOS/iOS troubleshooting a plus
• Ability to quickly learn and support various business apps
• 1-3 years customer service experience

Responsibilities

• Provide Level 1 and Level 2 remote technical support to clients
• Deliver strong customer service and manage ticket queue
• Document work details thoroughly for each ticket
• Collaborate effectively within a team structure
• Support business-class hardware/software and related systems

Skills

Customer Service

Remote level 1-2 support

Teamwork

Documentation

Learning agility

Education

Associate or Bachelor degree in a technology-related field

Tools

Office 365

Active Directory

Windows Desktop/Server

Job description

We believe talent deserves a human touch. Your application will be read by an actual person who’s excited to discover the real you.

Systems Solutions is an Information Technology Managed Services Provider located in Paducah, KY.

We currently have an opening for an IT Support Specialist. The position may be filled with a remote candidate, or with a candidate in Systems Solutions’ Paducah, KY office.

Applicants should have strong customer service skills and experience troubleshooting Microsoft Desktop systems and applications in a professional environment. Experience supporting general networking, Microsoft Server operating systems, and virtualization is a plus.

Essential Duties and Skills Include:

• Strong Customer Service Skills
• Providing Level 1 and Level 2 remote technical support to clients.
• Works effectively within a team structure.
• Can effectively implement and provide support for business-class hardware/software.
• Work within a ticketing system and maintain a ticket queue.
• Maintain thorough, accurate, and up-to-date client documentation.
• Maintain up-to-date records of work performed on trouble tickets.
• Maintain a high level of customer satisfaction.
• Communicate effectively with users to provide updates on trouble tickets.
• Maintain appropriate industry skills and certifications.

Ideal Qualifications:

• 2+ years experience in an IT help desk or desktop support environment or equivalent educational experience
• Experience troubleshooting or supporting Microsoft platforms (e.g. Office 365, Active Directory, Microsoft Windows Desktop/Server)
• Knowledge of basic networking principles, what they mean, and how they are applied (TCPIP, DNS, DHCP, LAN/WAN)
• Experience troubleshooting standard hardware issues and running diagnostics
• An understanding of standard IT Security practices (virus remediation, firewalls, phishing, etc.)
• Basic Apple, Mac OS, and iOS troubleshooting experience a plus
• Demonstrable ability to quickly learn and support various business applications
• An Associate or Bachelor degree in a technology-related field is preferred
• 1-3 years customer service experience.

Salary & Benefits:

• Compensation Range $22-30/hr
• Health Insurance
• Dental Insurance
• Vision Insurance
• Responsible Time Off (RTO)

Who We are:

At New Charter, we’re building a caliber of business the IT industry hasn’t yet seen. We are serving small-to-medium sized businesses in 10+ industries across North America, and we deliver best-in-class technology solutions to propel our clients into the digital world. At New Charter, we’re investing in our people – through growth and learning initiatives, employee benefits, company innovation, and more.

We are constantly seeking a diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our partner companies have career paths for many different role types, whether you want to be deeply technical or whiteboarding with clients, and we are committed to developing fulfilling career paths for all contributors at New Charter.

(Please note: Every application submitted through Workday is reviewed by a real person, not an AI. We value your time and take each submission seriously.)

Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies. We’re the architects of change, fostering an environment where bold ideas take flight, and creativity knows no bounds.

At New Charter, we’ve embraced the idea that every individual brings something special to the table. Our foundation is based on the belief that each team member plays a crucial role in our collective success.

Ready to be part of a dynamic and supportive community where your unique skills and personality shine? We’re on a mission to make a difference, and we want you to be part of the story. Let’s transform the world together and build a career that’s as unique as you are!

We are looking for driven and passionate people who are excited to work in an incredibly rewarding environment. So, if you are ready to learn, be inspired, solve problems, and grow professionally,

New Charter is committed to creating an inclusive environment and is proud to be an equal opportunity employer.

New Charter recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

At New Charter, we’re investing in our people – through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking a diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening.

Our partner companies have career paths for many different role types, whether you want to be deeply technical or whiteboarding with clients, and we are committed to developing fulfilling career paths for all contributors at New Charter.

Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies. We’re the architects of change, fostering an environment where bold ideas take flight, and creativity knows no bounds.

At New Charter, we’ve embraced the idea that every individual brings something special to the table. Our foundation is based on the belief that each team member plays a crucial role in our collective success.

Ready to be part of a dynamic and supportive community where your unique skills and personality shine? We’re on a mission to make a difference, and we want you to be part of the story. Let’s transform the world together and build a career that’s as unique as you are!

Join us on our journey as we shape industries, redefine possibilities, and unlock the true potential of collective innovation. Be a part of New Charter, where collaboration, innovation, and excellence converge to create a future that’s nothing short of extraordinary.

We are looking for driven and passionate people who are excited to work in an incredibly rewarding environment. So, if you are ready to learn, be inspired, solve problems, and grow professionally,