IT Support Technician - Onsite MSP Help Desk

Greystone Technology Group; Metairie (LA); On-site; USD 40,000 - 48,000; Full time

Job summary

CommTech, a New Charter Company, is seeking an IT Support Technician in Harahan, LA (onsite) to provide responsive Tier 1 technical support for end users, primarily using Microsoft 365 and basic networking tools.

You will handle 10–15 tickets per day, communicate clearly with users, escalate complex issues, and grow your technical knowledge in a fast-paced MSP environment.

This full-time role is 35 hours per week and offers a stable path for career development within a collaborative team.

Qualifications

• Strong customer service and professional bedside manner when supporting users.
• Excellent written and verbal communication skills.
• Ability to learn quickly in a fast-paced technical environment.
• Excitement and curiosity for technology and IT support.

Responsibilities

• Provide help desk support by handling Tier 1 tickets including password resets, basic network troubleshooting, and system troubleshooting.
• Manage an average of 10–15 support tickets per day while maintaining excellent customer service.
• Communicate effectively with end users to diagnose and resolve technical issues promptly.
• Escalate more advanced technical issues to senior engineering staff when appropriate.

Skills

Customer service

Communication skills

Quick learner

MS 365

Technical aptitude

Education

CompTIA A+ Certification

Tools

Microsoft 365

Job description

CommTech, a New Charter Company, is seeking an IT Support Technician in Harahan, LA (onsite) to provide responsive Tier 1 technical support for end users, primarily using Microsoft 365 and basic networking tools.

You will handle 10–15 tickets per day, communicate clearly with users, escalate complex issues, and grow your technical knowledge in a fast-paced MSP environment.

This full-time role is 35 hours per week and offers a stable path for career development within a collaborative team.