IT Support Technician

New Charter Technologies, LLC; United States; Hybrid; USD 28,000 - 41,000; Full time

Benefits offered by this job

Generous PTO

401k

Health insurance

Disability insurance

Life insurance

Company car

Other benefits

Job summary

New Charter Technologies, LLC is seeking an IT Support Specialist to join our team in providing Level 1–2 remote and onsite technical support. The role emphasizes strong customer service, ticket management, and documentation across Microsoft platforms, basic networking, and hardware peripherals.

The ideal candidate has 1+ years in help desk, a tech-related degree, and willingness to grow within a supportive IT services environment that serves clients across North America.

Qualifications

• 1+ years in IT help desk or desktop support
• Experience troubleshooting Microsoft platforms (Office 365, AD, Windows)
• Knowledge of TCP/IP, DNS, DHCP, LAN/WAN basics
• Experience installing and maintaining peripherals (scanners, printers)
• Experience diagnosing hardware issues
• Understanding of IT security practices (virus remediation, firewalls)
• Basic Mac OS and iOS troubleshooting is a plus
• Demonstrated ability to quickly learn and support business apps
• 1-3 years of customer service experience
• Associates or Bachelors in tech field

Responsibilities

• Provide Level 1 and Level 2 remote and onsite support to clients.
• Maintain ticket queues and client documentation.
• Communicate updates to users on trouble tickets.
• Work within a team structure to resolve issues.
• Maintain up-to-date records of work performed on tickets.
• Ensure high levels of customer satisfaction.
• Support business-class hardware/software.
• Learn and support various business applications.
• Support Windows Server environments and virtualization when needed.

Skills

Customer service

Remote and onsite support

Windows troubleshooting

Networking basics

Printer/scanner maintenance

IT security awareness

Mac/iOS troubleshooting

Adaptability

Teamwork

Education

Associate or Bachelor's degree in technology

Job description

We believe talent deserves a human touch. Your application will be read by an actual person who’s excited to discover the real you.

Systems Solutions is an Information Technology Managed Services Provider located in Paducah, KY. We currently have an opening for an IT Support Specialist. There are two possible workplace locations for this position. Candidates will be considered to fill a position based in Systems Solutions’ Paducah, KY office. Additional candidates will be considered for a remote position that reside within approximately 30 miles of McLeansboro, IL.

Applicants should have strong customer service skills and experience troubleshooting Microsoft Desktop systems and applications. Experience supporting general networking, Microsoft Server operating systems, and virtualization is a plus.

Essential duties and skills include:

• Strong Customer Service Skills
• Providing Level 1 and Level 2 Remote and Onsite technical support to clients.
• Works effectively within a team structure.
• Can effectively implement and provide support for business-class hardware/software.
• Work within a ticketing system and maintain a ticket queue.
• Maintain thorough, accurate, and up-to-date client documentation.
• Maintain up-to-date records of work performed on trouble tickets.
• Maintain a high level of customer satisfaction.
• Communicate effectively with users to provide updates on trouble tickets.
• Maintain appropriate industry skills and certifications.

Ideal qualifications:

• 1+ years experience in an IT help desk or desktop support environment or equivalent educational experience
• Experience troubleshooting or supporting Microsoft platforms (e.g. Office 365, Active Directory, Microsoft Windows)
• Knowledge of basic networking principles, what they mean, and how they interact (TCPIP, DNS, DHCP, LAN/WAN)
• Experience installing, troubleshooting, and maintaining peripherals (scanners, fax machines, printers, etc.)
• Experience troubleshooting standard hardware issues and running diagnostics
• An understanding of standard IT Security practices (virus remediation, firewalls, phishing, etc.)
• Basic Apple, Mac OS, and iOS troubleshooting experience a plus
• Demonstrable ability to quickly learn and support various business applications
• An Associates or Bachelor’s degree in a technology-related field
• 1-3 years customer service experience.

Salary: $20-30/ hour, depending on experience

Benefits include:

• generous PTO, 401k, health insurance, disability, life insurance, company car, and other benefits.

Systems Solutions invests in employees to encourage growth and long-term employment relationships.

Who We are:

At New Charter, we’re building a caliber of business the IT industry hasn’t yet seen. We are serving small-to-medium sized businesses in 10+ industries across North America, and we deliver best-in-class technology solutions to propel our clients into the digital world.

At New Charter, we’re investing in our people – through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking a diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our partner companies have career paths for many different role types, whether you want to be deeply technical or whiteboarding with clients, and we are committed to developing fulfilling career paths for all contributors at New Charter. Please note: Every application submitted through Workday is reviewed by a real person, not an AI. We value your time and take each submission seriously.

Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies. We’re the architects of change, fostering an environment where bold ideas take flight, and creativity knows no bounds. At New Charter, we’ve embraced the idea that every individual brings something special to the table. Our foundation is based on the belief that each team member plays a crucial role in our collective success.

Ready to be part of a dynamic and supportive community where your unique skills and personality shine?

We’re on a mission to make a difference, and we want you to be part of the story. Let’s transform the world together and build a career that’s as unique as you are!

We are looking for driven and passionate people who are excited to work in an incredibly rewarding environment. So, if you are ready to learn, be inspired, solve problems, and grow professionally,

New Charter i_s committed to creating an inclusive environment and is proud to be an equal opportunity employer. New Charter recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status._