IT Support Specialist: Onsite Banking Tech & Growth

Columbia Bank; Denver (CO); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) retirement plan

Paid time off

Job summary

Columbia Bank is seeking an on-site IT Service Desk professional to provide first-line support for software, hardware, and telecommunications issues to internal associates. You will triage, log tickets, and escalate when needed while ensuring alignment with banking regulations and customer service standards.

Ideal candidates have a HS diploma or GED and IT-related education, with less than two years of service desk experience.

Qualifications

• High school diploma or GED preferred.
• IT or related field preferred.
• Less than 2 years IT service desk experience required.

Responsibilities

• Provide first-level support to internal associates for software, applications, hardware, and telecommunications issues.
• Troubleshoot core banking applications, Microsoft applications, hardware errors, and operating systems.
• Collect information, open tickets, perform triage, and resolve or upscale issues.
• Support internal associates to empower business relationships with bank customers.

Skills

IT support

Windows OS

MS Office

Troubleshooting

Customer service

Information technology

Education

High school diploma or GED

IT-related field preferred

Tools

ServiceNow

Core banking applications

Job description

Columbia Bank is seeking an on-site IT Service Desk professional to provide first-line support for software, hardware, and telecommunications issues to internal associates. You will triage, log tickets, and escalate when needed while ensuring alignment with banking regulations and customer service standards.

Ideal candidates have a HS diploma or GED and IT-related education, with less than two years of service desk experience.