Senior IT Support Specialist: Banking Apps & Windows

Columbia Banking System; Idaho; On-site; USD 61,854,000 - 91,610,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) retirement plan with company-m匹

Life insurance

Disability insurance

Tuition assistance

Paid time off

Job summary

Columbia Bank is seeking an IT Service Desk professional to support internal associates with software issues, core banking apps, Windows, and MS Office. The role involves triage, ticketing, and escalation, with a focus on regulatory compliance and data accuracy.

You will work within a 24x5 global support framework, maintain ITSM processes, and help manage access entitlements in SailPoint.)

Qualifications

• 4-6 years IT service desk experience.
• Advanced knowledge of TCP/IP, PC hardware, and software configuration.
• Extensive knowledge of Windows OS, Office Suite, Active Directory, and system management tools.
• Excellent customer service and ability to explain technical concepts to non-technical users.
• Strong research, analytical, problem-solving, and troubleshooting skills.
• Ability to manage time efficiently and work under pressure.
• Familiarity with ServiceNow, Webex Calling, Cisco IVR, and Calabrio.

Responsibilities

• Provide end-user IT support for software, core banking apps, Windows, and MS Office.
• Triage, document, and resolve or escalate tickets via ServiceNow, phone, email, and self-service.
• Maintain ITSM data and identify trends to improve processes and systems.
• Assist with SailPoint access and entitlements and monitor related requests.
• Participate in a 24x5 global support team and escalate complex problems as needed.
• Ensure compliance with bank regulations and standard operating procedures.

Skills

IT Service Desk

TCP/IP

PC hardware

Windows OS

MS Office

Active Directory

Customer service

Troubleshooting

Time management

SailPoint access

Education

High School Diploma / GED

IT-related field (preferred)

Tools

ServiceNow

Webex Calling

Cisco IVR

Calabrio

Job description

Columbia Bank is seeking an IT Service Desk professional to support internal associates with software issues, core banking apps, Windows, and MS Office. The role involves triage, ticketing, and escalation, with a focus on regulatory compliance and data accuracy.

You will work within a 24x5 global support framework, maintain ITSM processes, and help manage access entitlements in SailPoint.)