IT Support Specialist

Columbia Banking System; Liberty Lake (WA); On-site; USD 37,000 - 50,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) with employer match

Employee assistance program

Life insurance

Disability insurance

Tuition assistance

Paid vacation

Sick days

Volunteer days

Holidays

Identity theft protection

Job summary

Columbia Bank is seeking a first-level IT Help Desk professional in Liberty Lake, WA. You will troubleshoot software, hardware, and OS issues, manage tickets, and support core banking apps and Microsoft products. This role requires strong communication, problem-solving skills, and adherence to bank policies.

Onsite work at Liberty Lake will be required. The position offers the opportunity to work within a 24x5 global support team and grow with the IT department while maintaining regulatory

Qualifications

• H.S. Diploma or GED preferred in IT or related field.
• Less than 2 years IT-related Service Desk experience required.
• Onsite work at Liberty Lake, WA is expected.

Responsibilities

• Provide first-level IT support to internal associates for software, applications, hardware, and telecommunications issues.
• Troubleshoot core banking applications, Microsoft applications, hardware errors, and operating systems.
• Collect information, open tickets, perform triage, and resolve or escalate issues.
• Maintain the ITSM tool (ServiceNow) by identifying trends and accurately capturing details to improve IT processes and systems.
• Assist and support associates with core banking applications, standard software, Windows, MS Office, and other related business solutions.
• Answer, evaluate, and prioritize incoming requests for assistance via telephone, voicemail, email, and Self Service site.
• Participate in a 24x5 global support team and escalate complex problems as needed.
• Comply with bank regulations and internal policies.

Skills

IT support

Troubleshooting

Communication

Problem solving

Ticketing systems

Education

High school diploma or GED

IT coursework (preferred)

Tools

ServiceNow

Windows

MS Office

Job description

About the Role:Provide first-level support to internal associates for software, applications, hardware, and telecommunications issues. Troubleshoot core banking applications, Microsoft applications, hardware errors, and operating systems. Collect information, open tickets, perform triage, and resolve or escalate issues. Support internal associates to empower business relationships with bank customers.Assist and support associates with core banking applications, standard software, Windows, MS Office, and other related business solutions.Answer, evaluate, and prioritize incoming requests for assistance via telephone, voicemail, email, and Self Service site.Maintain the ITSM tool (ServiceNow) by identifying trends and accurately capturing details to improve IT processes and systems.Identify and troubleshoot hardware, software, operating system, mobility, and telecommunication issues.Perform installations and configurations of computers/laptops using standard processes and tools.Participate in a 24x5 global support team and escalate complex problems as needed.Demonstrate compliance with all bank regulations and policies.Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.May be asked to coach, mentor, or train others and teach coursework as subject matter expert.Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words.Takes personal initiative and is a positive example for others to emulate.Embraces our vision to become “Business Bank of Choice”May perform other duties as assigned.About You:H.S. Diploma/GED (preferred)in Information Technology (IT or related field. (preferred)Less than 2 years — IT related Service Desk experience. (Required)Travel RequirementsOccasionalThe pay range for this role is $18.00 - $24.00.The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process.Primary Location: Ability to work fully onsite at posted location(s).24021 E MISSION AVE STE 200 Liberty Lake WA 99019-9529Our Benefits:We are proud to offer a competitive total rewards package including base wages and comprehensive benefits.We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.Our Commitment to Diversity:Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: [e-mail] .To Staffing and Recruiting Agencies:Our posted job opportunities are only intended for individuals seeking employment at Columbia Bank. Columbia Bank does not accept unsolicited resumes or applications from agencies and Columbia Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Columbia Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.