Banking Customer Support Specialist – On Site

Teleperformance; Columbia (SC); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life insurance

Employee discounts

Job summary

Teleperformance in Columbia, SC is seeking a Customer Support Banking Specialist to serve as a primary contact for clients, handling inbound and outbound inquiries with professional excellence in a fast-paced environment.

You will use web-based tools to resolve questions, process payments when needed, and ensure a seamless, positive customer experience. The role emphasizes empathy, clear communication, and effective issue resolution in a dynamic setting.

Qualifications

• High School Diploma or equivalent is required.
• Minimum 6 months of customer service experience.
• Must be 18 years or older.
• Type at least 25 words per minute.
• Comfortable with Windows-based systems.
• Professional communication and problem-solving skills.

Responsibilities

• Connect with customers via phone/email/chat/social media to resolve questions.
• Calmly resolve issues and de-escalate when possible.
• Escalate interactions when necessary.
• Respond to requests for assistance and possible payments.
• Track call related information for auditing and reporting.
• Provide feedback on call issues.
• Upsell if required.

Skills

Customer service

Communication

Typing 25 WPM

Problem solving

Call center experience

Windows OS knowledge

Education

High School Diploma or equivalent

Tools

Windows OS

Desktop PCs

Job description

Teleperformance in Columbia, SC is seeking a Customer Support Banking Specialist to serve as a primary contact for clients, handling inbound and outbound inquiries with professional excellence in a fast-paced environment.

You will use web-based tools to resolve questions, process payments when needed, and ensure a seamless, positive customer experience. The role emphasizes empathy, clear communication, and effective issue resolution in a dynamic setting.