IT Support Specialist

Columbia Bank; Liberty Lake (WA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) retirement plan

Life insurance

Disability insurance

Tuition assistance

Job summary

Columbia Bank in Liberty Lake, WA seeks a dedicated IT Service Desk associate to provide first‑level support for software, hardware, telecommunications, and core banking apps. You will troubleshoot Windows OS and MS Office, collect details, open tickets, and triage requests for resolution or escalation.

You will document incidents in ServiceNow, monitor trends, and support a 24x5 global team while ensuring compliance with bank regulations and internal policies.

Qualifications

• H.S. Diploma/GED in IT or related field preferred.
• Less than 2 years IT Service Desk experience required.
• Relevant IT certifications are a plus.

Responsibilities

• Provide first-level support to internal associates for software, applications, hardware, and telecommunications issues.
• Troubleshoot core banking applications, Microsoft applications, hardware errors, and operating systems.
• Collect information, open tickets, perform triage, and resolve or escalate issues.

Skills

First-line IT support

Troubleshooting

Windows OS

MS Office

On-site/Remote support

Education

High School Diploma or GED

Tools

ServiceNow

Windows

MS Office

Job description

About the Role:

Provide first-level support to internal associates for software, applications, hardware, and telecommunications issues. Troubleshoot core banking applications, Microsoft applications, hardware errors, and operating systems. Collect information, open tickets, perform triage, and resolve or escalate issues. Support internal associates to empower business relationships with bank customers. Assist and support associates with core banking applications, standard software, Windows, MS Office, and other related business solutions. Answer, evaluate, and prioritize incoming requests for assistance via telephone, voicemail, email, and Self Service site. Maintain the ITSM tool (ServiceNow) by identifying trends and accurately capturing details to improve IT processes and systems. Identify and troubleshoot hardware, software, operating system, mobility, and telecommunication issues. Perform installations and configurations of computers/laptops using standard processes and tools. Participate in a 24x5 global support team and elevate complex problems as needed. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training. Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description. May be asked to coach, mentor, or train others and teach coursework as subject matter expert. Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. Embraces our vision to become “Business Bank of Choice” May perform other duties as assigned.

About You:

H.S. Diploma/GED (preferred) in Information Technology (IT or related field. (preferred) Less than 2 years — IT related Service Desk experience. (Required)

Travel Requirements:

Occasional

Pay Range:

The pay range for this role is $18.00 - $24.00. The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process.

Primary Location:

Ability to work fully onsite at posted location(s).

24021 E MISSION AVE STE 200 Liberty Lake WA 99019-9529

Benefits:

• We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans)
• 401(k)-retirement savings plan with employer match for qualifying associate contributions
• employee assistance program
• life insurance
• disability insurance
• tuition assistance
• mental health resources
• identity theft protection
• legal support
• auto and home insurance
• pet insurance
• access to an online discount marketplace
• paid vacation, sick days, volunteer days, and holidays

Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Our Commitment to Diversity:

Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics.

Why work for Columbia Bank?

A strong, stable financial foundation with over $67 billion in assets and a diverse portfolio that supports flexibility and opportunity. A culture of belonging and purpose, where your ideas matter and your work has impact. Competitive benefits and flexibility designed to help you thrive personally and professionally. Community engagement that matters, from supporting local businesses to empowering youth through financial literacy initiatives. Ready to Do RIGHT for your career, your community, and your future? Explore opportunities and join Columbia Bank today.