Senior IT Support Specialist – Banking Apps & Windows

Columbia Bank; Idaho; On-site; USD 30,000 - 44,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) retirement plan

Life insurance

Disability insurance

Tuition assistance

Mental health resources

Identity theft protection

Legal support

Volunteering days

Paid vacation

Sick days

Holidays

Job summary

Columbia Bank is seeking an IT Service Desk professional to support internal associates with software and application issues. You will troubleshoot Windows, MS Office, and core banking apps, log tickets in ServiceNow, and help with access management and security compliance.

The role requires 4–6 years of IT service desk experience and strong communication skills to translate technical details to non-technical users. A collaborative, customer-focused mindset is essential.

Qualifications

• 4-6 years IT service desk experience required.
• Strong knowledge of Windows OS, MS Office, AD, and ITSM tools.
• Ability to explain technical details to non-technical users.

Responsibilities

• Provide support to internal associates for software and application issues.
• Troubleshoot core banking applications, Microsoft apps, and OS.
• Log, triage, and resolve or escalate tickets in ServiceNow.
• Maintain ITSM data; identify incident trends and improve processes.
• Handle account access and entitlements in SailPoint and related systems.

Skills

Service Desk experience

TCP/IP protocols

Windows OS

MS Office Suite

Active Directory

ServiceNow

Problem-solving

Education

HS Diploma/GED (preferred) IT related field

Tools

ServiceNow

Webex Calling

Cisco IVR

Calabrio call recording

Active Directory

Job description

Columbia Bank is seeking an IT Service Desk professional to support internal associates with software and application issues. You will troubleshoot Windows, MS Office, and core banking apps, log tickets in ServiceNow, and help with access management and security compliance.

The role requires 4–6 years of IT service desk experience and strong communication skills to translate technical details to non-technical users. A collaborative, customer-focused mindset is essential.