IT Support Specialist: Onboarding & Help Desk Expert

Akkodis; Cincinnati (OH); On-site; USD 39,950 - 42,705; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K plan

Job summary

A leading IT services firm is seeking an IT Support Specialist for a contract position in Cincinnati, OH. The role includes providing day-to-day technical support, managing onboarding, and maintaining IT systems. Candidates should have a Bachelor's degree in a related field and a minimum of 3 years of IT support experience. The position offers a pay rate of $29.00 - $31.00 per hour, plus various benefits including medical and 401K options.

Qualifications

• Minimum 3 years of experience in IT Support, Helpdesk, or Service Desk environment.
• Excellent interpersonal, verbal, and written communication skills.
• Strong troubleshooting skills for Windows-based and Microsoft 365 systems.

Responsibilities

• Provide day-to-day technical support for users onsite and remotely.
• Oversee help desk delivery performance and infrastructure maintenance.
• Monitor help desk metrics and ensure SLA compliance.

Skills

Customer orientation

Technical troubleshooting

Communication skills

Independence in task management

Knowledge of network fundamentals

Experience with service desk tools

Education

Bachelor's Degree in Computer Science, Information Technology, or related field

Tools

ServiceNow

Microsoft 365

Intune

Remote Desktop Protocol (RDP)

Microsoft Teams

Job description

A leading IT services firm is seeking an IT Support Specialist for a contract position in Cincinnati, OH. The role includes providing day-to-day technical support, managing onboarding, and maintaining IT systems. Candidates should have a Bachelor's degree in a related field and a minimum of 3 years of IT support experience. The position offers a pay rate of $29.00 - $31.00 per hour, plus various benefits including medical and 401K options.