Banking IT Help Desk — First-Line Tech Support

Russell Tobin; Columbus (OH); On-site; USD 23,866 - 33,992; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A reputable banking institution in Columbus, Ohio, seeks an IT Support Specialist to provide essential technical support across departments. This position offers a stable 12-month contract, potential for permanent placement, and the chance to gain hands-on experience in the financial services sector. Candidates require a high school diploma and some technical support experience, with IT certifications preferred. Benefits include medical and vision insurance as well as a 401(k).

Qualifications

• 1–4 years of experience in technical support required.
• Must possess strong communication and customer service skills.
• Flexibility in schedule is essential.

Responsibilities

• Deliver first-line technical support via various communication methods.
• Troubleshoot hardware and software issues in a banking environment.
• Maintain documentation and resolve service tickets efficiently.
• Support banking-specific applications and cybersecurity protocols.

Skills

Technical support experience

Strong communication skills

Customer service skills

Flexibility in availability

Education

High school diploma

IT certifications (CompTIA, Microsoft)

Job description

A reputable banking institution in Columbus, Ohio, seeks an IT Support Specialist to provide essential technical support across departments. This position offers a stable 12-month contract, potential for permanent placement, and the chance to gain hands-on experience in the financial services sector. Candidates require a high school diploma and some technical support experience, with IT certifications preferred. Benefits include medical and vision insurance as well as a 401(k).