IT Help Desk Specialist — L2 Support & Onboarding (Contract)

Xcel Energy; Minneapolis (MN); On-site; USD 29,659 - 38,145; Part time

Job summary

A leading utility company is seeking a Help Desk Specialist to facilitate onboarding and provide Level 2 technical support. The ideal candidate will have strong problem-solving and communication skills, proficiency in troubleshooting hardware and software issues, and a collaborative mindset. Prior experience in IT or technical support is preferred. This role offers a dynamic work environment and competitive pay ranging from $21.53 to $27.69 per hour.

Qualifications

• Previous experience in a technical support or IT role is preferred.
• Experience with onboarding processes or training new employees is a plus.

Responsibilities

• Facilitate the onboarding process for new employees with timely setup.
• Provide Level 2 technical support for end users.
• Document all support interactions in the ticketing system.

Skills

Problem-solving skills

Communication skills

Troubleshooting skills

Team collaboration

Familiarity with ticketing systems

Job description

A leading utility company is seeking a Help Desk Specialist to facilitate onboarding and provide Level 2 technical support. The ideal candidate will have strong problem-solving and communication skills, proficiency in troubleshooting hardware and software issues, and a collaborative mindset. Prior experience in IT or technical support is preferred. This role offers a dynamic work environment and competitive pay ranging from $21.53 to $27.69 per hour.