IT Support Specialist - Mac/Windows & Google Workspace

JMD Technologies Inc.; Somerville (MA); On-site; USD 55,104 - 68,880; Part time

Job summary

A technology services firm is seeking an IT Support Specialist to assist internal employees with daily IT needs, acting as a primary support resource for an acquisition team. The ideal candidate should have proven experience in corporate IT support, especially with MacOS and Windows environments. Responsibilities include troubleshooting technical issues and managing user accounts. This contract position offers a competitive pay range and requires excellent communication and documentation skills.

Qualifications

• Proven experience in corporate IT / end-user support.
• Strong hands‑on support for MacOS and Windows environments.
• Experience with Google Workspace.

Responsibilities

• Provide onsite and remote end-user IT support.
• Troubleshoot hardware, software, and application issues.
• Manage user accounts, access, and permissions.
• Support employees locally and globally.
• Maintain IT support documentation and procedures.
• Serve as primary IT point of contact for integrated team.

Skills

End-user IT support

Troubleshooting hardware issues

Troubleshooting software issues

MacOS support

Windows support

Google Workspace

Communication skills

Documentation skills

Time management skills

Tools

Okta

Workspace ONE

Job description

A technology services firm is seeking an IT Support Specialist to assist internal employees with daily IT needs, acting as a primary support resource for an acquisition team. The ideal candidate should have proven experience in corporate IT support, especially with MacOS and Windows environments. Responsibilities include troubleshooting technical issues and managing user accounts. This contract position offers a competitive pay range and requires excellent communication and documentation skills.