Global IT Support Specialist - 24/7 Service Desk

Amazon; Indiana (PA); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading global tech company is seeking an ITS Support Associate to provide comprehensive technical support to corporate employees worldwide. The ideal candidate will have over a year of experience in Windows, Mac, or Linux support, be adept at troubleshooting integrated systems, and possess a customer-focused attitude. This role requires managing a high volume of support requests while maintaining quality and may involve working flexible shifts, including weekends and holidays.

Qualifications

• 1+ years of corporate setting Windows, Mac, or Linux operating system support experience.
• Experience troubleshooting integrated and interdependent computer systems.
• Experience with network troubleshooting and support.

Responsibilities

• Provides comprehensive technical support to Amazon Corporate employees worldwide.
• Diagnose and troubleshoot end-user computing problems.
• Assist with triage and escalation of outages.

Skills

Customer-focused attitude

Adapting to new processes

High volume request management

Education

Bachelor's degree or equivalent

Tools

Windows support

Mac support

Linux support

Network troubleshooting

Job description

A leading global tech company is seeking an ITS Support Associate to provide comprehensive technical support to corporate employees worldwide. The ideal candidate will have over a year of experience in Windows, Mac, or Linux support, be adept at troubleshooting integrated systems, and possess a customer-focused attitude. This role requires managing a high volume of support requests while maintaining quality and may involve working flexible shifts, including weekends and holidays.