IT Support Specialist: Windows & Mac Help Desk

Acronis; United States; Teletrabalho; USD 55 000 - 75 000; Tempo integral

Resumo da oferta

Acronis is seeking an IT Support Specialist to provide first- and second-level assistance to employees worldwide. You will diagnose hardware and software issues, configure devices, and document incidents clearly in the service desk system.

You will collaborate with IT teammates on projects, support Windows and macOS users, and participate in asset tracking and security/compliance tasks while delivering courteous, English-speaking support in a fast-paced environment.

Qualificações

• 2–3 years of relevant experience in technical support, troubleshooting, and networking.
• Proficiency with Windows and macOS, remote support tools, and common hardware repairs.
• Understanding of network protocols, security systems, Microsoft 365, and diagnostic utilities.
• Strong communication, customer service, and problem-solving skills, with careful written documentation.
• Ability to collaborate in a team and manage IT project tasks.
• Upper-intermediate written and spoken English; application materials should be in English.

Responsabilidades

• Diagnose and resolve hardware, software, network, and user access problems remotely or in person; prioritize requests and elevate issues when needed.
• Record incidents, troubleshooting steps, and resolutions in the service desk system, and keep support procedures current.
• Set up and configure devices and applications for users, and carry out routine system checks, updates, and upgrades.
• Perform initial hardware diagnostics and coordinate repair or replacement with service providers.
• Track IT assets and contribute to operational controls and compliance processes.
• Take ownership of IT projects, coordinating schedules and deliverables; travel occasionally to support department needs.

Conhecimentos

Windows

macOS

Remote support tools

Hardware repairs

Network protocols

Microsoft 365

Diagnostic utilities

Communication

Customer service

Problem solving

English

Ferramentas

Remote support tools

Diagnostic utilities

Microsoft 365

Descrição da oferta de emprego

Acronis is seeking an IT Support Specialist to provide first- and second-level assistance to employees worldwide. You will diagnose hardware and software issues, configure devices, and document incidents clearly in the service desk system.

You will collaborate with IT teammates on projects, support Windows and macOS users, and participate in asset tracking and security/compliance tasks while delivering courteous, English-speaking support in a fast-paced environment.