IT Support Specialist II — Ops Tech Solutions

Amazon; West Deptford Township (NJ); On-site; USD 3,237,000 - 5,199,000; Full time

Job summary

Amazon is seeking an IT Support Associate II within the Ops Tech Solutions group. You will support the operations team in resolving technical problems across facilities, covering a range of IT disciplines.

The role emphasizes ownership, learning, and career development opportunities within Amazon’s fast-paced environment. Day-one benefits include healthcare, a 401(k) match, and a commitment to continuous improvement.

Qualifications

• 1+ years of Windows, Mac or Linux OS support experience.
• Experience troubleshooting integrated and interdependent computer systems.
• Dynamic environment with a high degree of customer service.

Responsibilities

• Allocate, maintain, and troubleshoot IT equipment in Amazon Operations facilities.
• Handle support requests and procedures across the network.
• Assist in training new hires.
• Continuously learn about new technologies.
• Support customers in multiple buildings and remotely when needed.

Skills

IT systems troubleshooting

OS support (Windows/Mac/Linux)

Customer service

Tools

CompTIA A+

CompTIA Network+

Cisco/CCNA

Linux (Redhat)

AWS

Job description

Amazon is seeking an IT Support Associate II within the Ops Tech Solutions group. You will support the operations team in resolving technical problems across facilities, covering a range of IT disciplines.

The role emphasizes ownership, learning, and career development opportunities within Amazon’s fast-paced environment. Day-one benefits include healthcare, a 401(k) match, and a commitment to continuous improvement.