IT Support Specialist II – Operations Tech

Amazon Jobs; Tremont (Schuylkill County); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Parental leave

Job summary

Amazon is seeking an IT Support Associate II to support the operations team across facilities in Tremont, PA. You will troubleshoot IT equipment, resolve network issues, and assist both local and remote customers.

Starting pay is based on experience with benefits starting Day 1, including healthcare and a 401(k). The role requires lifting up to 49 lbs and shifts up to 12 hours, with regional travel expected.

Qualifications

• 1+ years of Windows, Mac or Linux OS support experience.
• CompTIA A+, Network+, Cisco/CCNA, Linux RedHat, Microsoft hardware or AWS certifications.
• Strong customer service mindset.
• Willingness to travel regionally.

Responsibilities

• Allocate, maintain, and troubleshoot IT equipment used in Amazon Operations facilities.
• Handle support requests and procedures across the network.
• Assist in training new hires.
• Continuous learning of new technologies.
• Support customers from multiple buildings in the area, as well as remote customers.
• Move up to 49lbs and stand/walk for shifts up to 12 hours.
• Travel within local or regional area to support our customers.

Skills

Customer service

Technical troubleshooting

Team collaboration

Education

CompTIA A+, Network+, Cisco CCNA, Linux RedHat, AWS certs

Job description

Amazon is seeking an IT Support Associate II to support the operations team across facilities in Tremont, PA. You will troubleshoot IT equipment, resolve network issues, and assist both local and remote customers.

Starting pay is based on experience with benefits starting Day 1, including healthcare and a 401(k). The role requires lifting up to 49 lbs and shifts up to 12 hours, with regional travel expected.