IT Support Associate II: Global Ops IT & Training

Amazon; Georgia; On-site; USD 39,000 - 52,000; Full time

Job summary

Amazon.com Services LLC is seeking an IT Support Associate II to assist the operations team across multiple facilities in a defined geographical area. You will resolve technical issues, maintain IT equipment, and participate in ongoing training to advance your career at Amazon.

The role involves lifting up to 49 pounds, standing or walking for long shifts, and regional travel within the area. A strong emphasis on customer service and IT problem-solving is required.

Qualifications

• Experience troubleshooting integrated and interdependent computer systems.
• Experience in a dynamic environment with a high degree of customer service.
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach.
• 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience.

Responsibilities

• Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
• Handling support requests and procedures across the network.
• Assisting in training new hires.
• Continuous learning of new technologies.
• Supporting customers from multiple buildings in the area, as well as remote customers.

Skills

Troubleshooting

Customer service

Physical stamina

Windows/Mac/Linux support

Tools

CompTIA A+

CompTIA Network+

Cisco/CCNA

Linux (Redhat)

Microsoft hardware

AWS

Job description

Amazon.com Services LLC is seeking an IT Support Associate II to assist the operations team across multiple facilities in a defined geographical area. You will resolve technical issues, maintain IT equipment, and participate in ongoing training to advance your career at Amazon.

The role involves lifting up to 49 pounds, standing or walking for long shifts, and regional travel within the area. A strong emphasis on customer service and IT problem-solving is required.