IT Support Associate II – Field & Remote Ops Tech

Amazon Inc.

Pennsylvania

On-site

USD 39,000 - 52,000

Full time

13 days ago

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Benefits offered by this job

Healthcare from Day 1

401(k) matching

Parental leave up to 20 weeks

Casual dress code

Job summary

Amazon IT Support Associate II in Tremont, PA (USA) provides front-line technical support across Amazon Operations facilities. You will troubleshoot hardware and software, support Windows, Mac and Linux environments, and help train new teammates.

The role involves local travel, standing for long shifts, and a focus on delivering reliable IT services to a broad user base. Applicants should be comfortable lifting up to 49 pounds, working in a dynamic, high-volume environment, and continuously

Qualifications

Experience troubleshooting integrated and interdependent computer systems.
Experience in a dynamic environment with a high degree of customer service.
Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours.
1+ years of Windows, Mac or Linux Operating systems support experience.

Responsibilities

Allocating, maintaining, and troubleshooting IT equipment in Amazon Operations facilities.
Handling support requests and procedures across the network.
Assisting in training new hires.
Continuous learning of new technologies.
Supporting customers from multiple buildings in the area, as well as remote customers.
Traveling within your local or regional area to support our customers.