IT Support Associate II: Field & Facility Tech

Amazon Jobs

Cromwell (CT)

On-site

USD 38,000 - 52,000

Full time

8 days ago

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Benefits offered by this job

Benefits starting Day 1

401(k) matching

Parental leave

Job summary

Amazon’s OpsTech IT team seeks an IT Support Associate II to support the operations group across a defined geographic area. You’ll troubleshoot Windows, Mac, and Linux systems, handle support requests, train new hires, and learn new technologies while delivering dependable service to customers in multiple buildings and remotely.

Starting pay is hourly, with benefits on Day 1, 401(k) matching, and generous parental leave. The role involves local travel and lifting up to 49 pounds as needed.

Qualifications

1+ year of Windows, Mac or Linux OS support.
Experience troubleshooting integrated computer systems.
Ability to lift up to 49 pounds and withstand 12-hour shifts.
Industry certifications listed or in progress (CompTIA A+/Network+, Cisco/CCNA, AWS).

Responsibilities

Allocate, maintain, and troubleshoot IT equipment in operations facilities.
Handle support requests and procedures across the network.
Assist in training new hires and ongoing tech learning.
Support customers across multiple buildings and remotely.
Travel within local/regional area to support customers.

Skills

OS support (Windows/Mac/Linux)

Customer service

Troubleshooting

On-site support

Communication

Education

Certifications: CompTIA A+

Certifications: CompTIA Network+

Certifications: Cisco/CCNA

Certifications: Linux (Redhat)

Certifications: Microsoft hardware

Certifications: AWS

Tools

AWS

Job description

Starting pay is hourly, with benefits on Day 1, 401(k) matching, and generous parental leave. The role involves local travel and lifting up to 49 pounds as needed.

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