IT Support Associate II — Operations Tech & Field Support

Amazon Inc.; Philadelphia (Philadelphia County); On-site; USD 39,000 - 52,000; Full time

Benefits offered by this job

Healthcare Day1

401(k) matching

Parental leave

Casual dress code

Job summary

Amazon in Philadelphia is seeking an IT Support Associate II to assist the operations team across our facilities, resolving technical problems and maintaining IT equipment within a defined regional area. You will troubleshoot, support multiple platforms, and train new hires as needed.

We offer competitive benefits from Day 1, including healthcare, a 401(k) plan, up to 20 weeks of parental leave, and a casual dress code at our sites.

Qualifications

• Experience troubleshooting integrated and interdependent computer systems.
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach.
• Experience in a dynamic environment with a high degree of customer service.
• 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience.

Responsibilities

• Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
• Handling support requests and procedures across the network.
• Assisting in training new hires.
• Continuous learning of new technologies.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Moving up to 49lbs as well as standing and walking for shifts lasting up to 12 hours.
• Traveling within your local or regional area to support our customers.

Skills

IT troubleshooting

Customer service

OS support (Windows/Mac/Linux)

Tools

CompTIA A+

CompTIA Network+

Cisco/CCNA

Linux (Redhat)

Microsoft hardware installation

AWS

Job description

Amazon in Philadelphia is seeking an IT Support Associate II to assist the operations team across our facilities, resolving technical problems and maintaining IT equipment within a defined regional area. You will troubleshoot, support multiple platforms, and train new hires as needed.

We offer competitive benefits from Day 1, including healthcare, a 401(k) plan, up to 20 weeks of parental leave, and a casual dress code at our sites.